Primary Care Operations Officer - NHS Coventry & Warwickshire ICB
(2025-03 - 2026-03)
- Management of admin team
- Operational business support to the Primary Care Team in delivery of Team and wider ICB objectives
- Team business continuity planning, risk management processes and electronic files organisation
- First point of contact for the Team, liaising with both internal and external stakeholders; diary and inbox management, preparation and communications for key stakeholder meetings and events
- Managing the planning for Committee/Board level meetings and collating documents
- Team's internal governance structures
Assistant Primary Care Development Manager - NHS Coventry & Warwickshire CCG
(2019-11 - 2025-03)
- Supporting Managers and Heads, GP Member Practices and other stakeholders with operational contractual queries
- Development of procedures and strategies, ensure meeting local and national commissioning objective targets
- Engagement work
- Negotiating and presenting information at Meetings
- Working with external stakeholders
- Supporting sustainability and resilience in Primary Care
- Ensuring that governance arrangements are maintained
- Contributing to the agenda of Committee meetings- supporting to deliver appropriate actions, preparation of reports, contract variations, formal contractual correspondence to GP Member Practices around Performance Management, Practice, Mergers/Closures and List Dispersals
Primary Care Assistant Administrator - NHS Coventry & Rugby CCG
(2018-12 - 2019-11)
Administrative support to the integrated Primary Care Team.
- Management, close communication with all team members to ensure a smooth workflow
- Development of administrative processes and systems
- Preparation of agendas and other documentation required and circulating as appropriate
- Meeting attendance, training/ learning days to keep an up-to-date knowledge of any changes or developments to standard practice including mandatory training and ongoing professional development
- Diary management for management team
- Correspondence handling
- Meetings organization
- FPOC for the team
Senior CHC Clinical Support Administrator - NHS Coastal West Sussex CCG
(2017-06 - 2018-12)
- Admin team management
- Staff appraisals, absence management, Annual Leave, rotas
- IAA compliance and input investigating IG breaches
- Policy adherence and disciplinaries
- Routine Admin tasks enquiries via telephone calls
- Sending and logging of post into the department
- Monitoring generic email boxes
- Photocopying/scanning and word processing documents, letters, emails and reports
- Minute taking and reports for panels and meetings
- Ensuring information from referrers is accurately logged onto the patient database in a timely manner
- Ensuring that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to appropriate manager
- Diary management, arranging appointments for clinicians and sending relevant correspondence to families and other stakeholders
- Ensuring patient confidentiality, archiving, invoice processing and data entry
- Booking meeting rooms
Medical Records Clerk - NHS Western Sussex Hospitals Foundation Trust, Worthing - Worthing
(2008-05 - 2017-06)
- Preparing and delivering medical case notes for inpatient surgery lists and outpatient clinics, ready for Consultants use
- Updating and collating patients records ensuring data is correct
- Working to very strict time deadlines
- Full knowledge of Sema Helix and Evolve Patient Tracking Systems
- Responsible for ensuring that information Governance and Patient Confidentiality is adhered to in line with the trust policy and government guidelines
- Prepare for storage records no longer needed and sent for scanning
Reservations Manager - Chatsworth Hotel & Conference Centre, Worthing - Worthing
(2008-02 - 2016-08)
- Staff training, appraisals and rotas
- Maximising booking potential, ADR and Rev PAR
- Maintaining web presence with online travel agents and GDS
- Maintaining rate yield with promotions and corporate rates
- RFP bid handling
- Taking and inputting reservations
- Revenue collection including overdue accounts
- Daily accounts and cash handling
- Customer complaint handling
- Office Management, minute taking, dictation and letter typing
Assistant Revenue Manager - Best Western Berkeley Hotel, Worthing - Worthing
(2004-05 - 2008-02)
- Staff training, rotas and appraisals
- Processing hotel revenue, ensuring the hotel gains maximum potential of sales from all areas
- Taking reservations, conference and banqueting business
- Managing Front Desk and reception team
- Maintaining hotel website
- Service standards
- Commission claims, collecting outstanding accounts from companies
- Duty Management Shifts
Reception Manager - Courtlands Hotel & Conference Centre, Hove - Hove
(2003-12 - 2004-05)
Managing the team of receptionists in the day-to-day running of the hotel and conference centre.
Teacher of Modern Foreign Languages - Hastingsbury Upper School, Kempston - Kempston
(2003-02 - 2003-12)
- Teaching Keystage 3 French, German and Spanish to Yr. 9 students
- Creating lesson plans to suit individual classes of 30 pupils, depending on their abilities and focusing on students with learning difficulties
Train Attendant / Welcoming Host - Thalys International / Eurostar - Paris, France
(2002-05 - 2003-02)
- Checking tickets
- Welcoming and Seating passengers
- Security checks on board the trains
- Customer services, helping passengers with problems and special requirements
Server / Barman - Disneyland Paris Resort - Paris, France
(1999-06 - 2002-05)
Sequoia Lodge- Redwood Bar, Billy Bobs and Rock'n'Roll America Restaurants
- Table Service, bar work
- Welcoming host
- Central cash control for servers
- Crowd control
- Stock and deliveries control and training of new servers
