Jone Staciunaite

People-focused professional with 5+ years of leadership and team management experience in fast-paced hospitality operations and advanced academic training in Business and Organisational Psychology. Experienced in employee onboarding, training, performance support, conflict resolution, and team supervision. Currently completing an MSc at Heriot-Watt University, applying academic knowledge of recruitment, employee wellbeing, leadership development, and organisational psychology through postgraduate study and management experience.

Duty Manager - Fairfield House Hotel - Scotland, UK

(2020-01)

Promoted to Duty Manager within a year due to strong leadership abilities and operational performance.

• Oversaw day-to-day hotel operations across five departments, ensuring smooth service delivery during high-occupancy periods.
• Led and supervised a team of 15 employees, supporting performance, attendance management, coaching, and day-to-day employee relations.
• Coordinated onboarding and training for over 30 new employees, ensuring smooth integration and compliance with company standards.
• Supported a positive working environment through effective communication, conflict resolution, and employee coaching, contributing to improved service quality and customer satisfaction.
• Assisted with recruitment activities including interviewing, assessment, and shift planning.
• Coordinated operations during high-occupancy periods and short-staffed shifts while maintaining operational efficiency.
• Ensure compliance with health & safety, food safety, and company operational procedures.

Supervisor / Fine Dining Server - Snob Restaurant - Lithuania

(2018-01 - 2020-12)

Promoted to Supervisor after demonstrating strong interpersonal and organisational skills.

• Delivered high-quality customer service in a fine dining environment.
• Handled customer inquiries and resolved issues professionally.
• Maintained exceptional service and presentation standards.
• Supported daily team coordination and restaurant operations.

MSc - Business and Organisational Psychology - Heriot-Watt University (2026-12)

BA - Translation Studies (Business English) - Kaunas College (2015-01 - 2020-12)