Jonnie Reid

Senior Relationship Manager with 10+ years' experience across financial services, specialising in institutional client management, financial crime, and regulatory compliance. I have a proven track record of managing high-value client portfolios, resolving complex operational issues, and driving service improvements within global organisations. I combine deep AML/KYC expertise with strong commercial awareness to enhance client retention, mitigate risk, and deliver measurable business outcomes.

A trusted partner to senior stakeholders, I have extensive experience operating in highly regulated, fast-paced environments.

Senior Relationship Manager at SS&C Technologies Ltd (2024-02 – Present)

Serve as the primary relationship owner between seven wealth management practices and the company, overseeing their 100–200 high-net-worth institutional clients with combined AUM exceeding £50m and acting as the principal point of escalation across all product lines.

• Develop and execute account strategies focused on client retention, service improvement, and long-term growth
• Lead cross-functional collaboration across Sales, Product, Operations, and Support to deliver a seamless client experience
• Resolve complex, high-impact operational and service issues, improving turnaround times and client satisfaction
• Deliver tailored onboarding and training programmes to increase client adoption and maximise value from SS&C solutions
• Act as the voice of the client, influencing product development and service enhancements through structured feedback
• Build strong relationships with senior stakeholders, positioning as a trusted advisor

Compliance AML Execution Analyst / Anti-Money Laundering Analyst at Citibank (2022-12 – 2024-02)

• Managed 50+ complex AML investigations per month into high-risk client activity spanning multiple global jurisdictions
• Produced detailed case files and intelligence reports to support regulatory and internal decision-making
• Drafted and submitted Suspicious Activity Reports (SARs) in line with FinCEN and global regulatory standards
• Partnered with Compliance, Legal, and Risk teams to mitigate financial crime exposure across international client portfolios
• Consistently exceeded SLA and quality targets within a high-volume, high-risk environment at one of the world's largest financial institutions
• Applied risk-based judgement to identify, assess, and escalate material financial crime risks across diverse client types and geographies

Anti-Money Laundering Associate at FinTrU (2021-07 – 2022-11)

• Performed end-to-end KYC due diligence for institutional and corporate clients of global investment banks
• Conducted sanctions screening, PEP reviews, and adverse media checks using industry-standard tools
• Delivered Maker/Checker reviews and quality assurance feedback to improve team output
• Managed client escalations and policy exceptions, ensuring clear and compliant risk decisions
• Produced management information (MI) and client reporting at agreed frequencies
• Built strong working relationships with clients through regular interaction and issue resolution

Senior Assistant at Allen & Overy (2021-01 – 2021-07)

Self-Employed / Freelance at Independent (2020-03 – 2021-07)

Navigated the COVID-19 pandemic period through self-employment during a time of significant disruption to the financial services sector. Worked flexible shifts supporting operations at an independent craft brewery, gaining practical experience in small business operations, stock management, and customer-facing service delivery.

Finance Legal Professional at Donaldson Legal Consulting (2020-01 – 2020-03)

Corporate Support Executive at Ulster Bank (2018-09 – 2019-08)

Client Executive at PwC (2017-09 – 2018-08)

Consultant at Lloyds Banking Group (2017-06 – 2017-09)

Service Advisor at Danske Bank (2016-07 – 2017-02)

BA (Hons) in Media Production – Northumbria University (2014)

BTEC National Diploma in Media Production – SERC Bangor (2011)

GCSEs in Including Maths & English – Regent House Grammar School (2009)