Jordan Dempsey

A results‑driven logistics and operations leader with a proven track record of managing, developing, and mentoring large, diverse teams of 75+ colleagues within fast‑paced warehouse environments. Highly experienced in operational leadership, customer management, cost control, and continuous improvement. Trusted to manage high‑profile customer accounts, deliver service excellence, and drive organic growth through strong stakeholder relationships.

Commercially aware, safety‑focused, and passionate about optimising processes, improving engagement, and delivering consistent, high‑quality performance.

Warehouse Shift Operations Manager - GXO Logistics - Luton, Bedfordshire

(2023-11)

• Lead weekly stakeholder and performance meetings to align operational delivery with business objectives.
• Manage day to day site operations, engagement, and facilities to ensure safe, efficient, and compliant working conditions.
• Act as primary site contact for customers, building strong relationships and maintaining high service standards.
• Oversee QHSE compliance, ensuring audit readiness and adherence to regulatory and company standards.
• Drive continuous improvement and efficiency initiatives to enhance workflow, productivity, and cost performance.
• Support new business activity and site growth by contributing to operational planning and implementation.
• Manage site budgets, cost control, and resource allocation to support commercial targets.
• Lead and support site audits and accreditations, ensuring action plans are completed and sustained.
• Develop and implement succession planning to strengthen leadership capability and operational resilience.

Warehouse Shift Manager - GXO Logistics - Luton, Bedfordshire

(2021-04 - 2023)

• Led the development, coaching, and progression of colleagues, implementing succession plans across departments.
• Maintained and strengthened customer relationships, consistently delivering against SLAs and KPIs.
• Controlled site costs, labour planning, and headcount to improve efficiency and budget adherence.
• Conducted internal and external audits to ensure full compliance and audit readiness at all times.
• Drove CI initiatives focused on warehouse layout, equipment utilisation, and process efficiency.
• Managed payroll input and reporting accurately and on time.
• Promoted colleague wellbeing, engagement, and site initiatives, including charity partnerships.
• Chaired meetings covering safety, forecasting, performance reviews, proposals, and customer updates.
• Managed investigations, disciplinaries, and dismissals fairly and in line with company policy.
• Led the onboarding and implementation of new customer contracts, ensuring smooth transitions and service delivery.
• Held commercially focused customer meetings to review performance and identify improvement opportunities.
• Oversaw recruitment, interviews, coaching, and development of senior team members.

Warehouse Shift Supervisor - XPO Logistics - Luton, Bedfordshire

(2018-02 - 2021-04)

• Managed daily operations across eight customer accounts, ensuring service levels and workflow targets were met.
• Investigated and resolved shipment discrepancies, loading errors, and operational issues.
• Monitored inventory systems to maintain accurate stock records and optimise stock levels.
• Delivered training to new starters covering operational processes, safety standards, and compliance.
• Provided proactive customer support through effective planning and problem resolution.
• Built strong working relationships with colleagues, management, and external partners.
• Developed, implemented, and enforced site policies and procedures to ensure consistency, safety, and efficiency.

Warehouse Team Leader - XPO - Luton, Bedfordshire

(2016-10 - 2018-02)

• Assisted the Supervisor in improving operations and resolving issues to consistently deliver top-tier customer service.
• Managed a team of 8 employees, handling hiring, training, and fostering their professional growth.
• Delivered exceptional customer service by actively listening to concerns and providing timely, accurate responses.

Warehouse Operative - XPO - Luton, Bedfordshire

(2015-06 - 2016-10)

• Safely and efficiently loaded products onto customer transport, ensuring timely deliveries.
• Contributed to improving the company's customer service rating through careful attention to detail and reliability.
• Set performance benchmarks, demonstrating high capability and setting standards for the team.

Kitchen Manager - John Barras - Watford, Hertfordshire

(2011-01 - 2015-06)

• Revamped and motivated kitchen staff, improving efficiency and ensuring consistent quality of meals.
• Trained employees on proper cooking techniques, safety standards, and performance strategies to maintain high operational standards.
• Conducted regular line checks to ensure quality assurance and adherence to food safety guidelines.
• Coordinated meal preparation and closely monitored food handling practices to ensure safety and compliance.
• Assisted restaurant management with pricing, offering insights on ingredient costs and portion control.
• Led the hiring, training, and supervision of back-of-house staff, ensuring a well-functioning team

HACCP Level 3 (2023 - 2023)

IOSH Racking Maintenance and Inspection (2020 - 2020)

Level 3 Leadership and Management - Fuel Learning (2019 - 2019)

IOSH Managing Safety (2023 - 2023)

English - Fuel Learning (2018 - 2018)

Maths - Fuel Learning (2018 - 2018)