Jordan Dimelow

• Promoted from Senior Sales Assistant in recognition of leadership, sales performance, and product knowledge
• Supervise daily store operations, ensuring smooth workflow and a high standard of customer service
• Lead and motivate a team of sales assistants to meet and exceed store KPIs and targets
• Assist in recruitment, onboarding, and training of new staff, ensuring alignment with company values and procedures
• Handle customer escalations and resolve issues professionally to maintain brand reputation and satisfaction
• Support the Store Manager in stock management, including deliveries, merchandising, and inventory control
• Oversee opening and closing procedures, including cash handling, banking, and till reconciliation
• Coordinate promotional activity and ensure visual merchandising adheres to brand guidelines
• Monitor team performance, providing coaching and feedback to drive development and productivity
• Maintain up-to-date knowledge of Skechers products, technologies, and brand initiatives to support team and customer needs

Motivated and versatile in multiple industries including Retail Supervisor and Assistant event manager with a strong background across the retail, entertainment, and hospitality industries.

Experience includes leading teams in retail, working as an Audio Engineer, and serving as an Assistant Event Manager for a theatre company. Proven ability to manage operations, deliver excellent customer service, and adapt quickly in fast-paced environments. Skilled in team leadership, technical support, event coordination, and problem-solving.

Level 5 music production