Joseph Arrowsmith

Psychology undergraduate with five years of progressive experience in a busy school environment, transitioning from administrative support to office and business management. Experienced in operations management, improving processes, and working with a range of personalities across various departments. An avid learner with strong emotional intelligence and ability to invent new ideas. Thorough enjoyment of learning about the people I work with.

Office Coordinator at Dorothy Barley Junior Academy (2024-01 – 2025-09)

Coordinated office operations and managed multiple teams in a school environment.

• Managed 2 teams - workload planning and delegation, performance management and appraisal, supporting continuous professional development
• Experience monitoring support plans, attendance improvement, and disciplinary procedures ensuring effective outcomes and policy adherence
• Continuously improved policy and processes around school administration, health & safety and facilities management
• Main point of contact for parents and stakeholders regarding policy and procedure related matters
• Managed budgets of up to £1.9m and administered payroll for 50 staff
• Served as the school's Health & Safety Officer - including FSO duties, COSHH management, RIDDOR, and consultation with stakeholders
• Key member of staff for recruitment and induction - advertising vacancies, conducting interviews, and overseeing the onboarding of 12 new staff, ensuring smooth integration and retention

Office Administrator at Dorothy Barley Junior Academy (2021-03 – 2023-12)

Provided administrative support and first point of contact for parents and visitors.

• Responsible for verifying and updating data, tracking data for 350 students and ensured daily register & sign-in completion
• Valued first point of contact for parents and visitors, bringing warmth and welcome to front of house and handling enquiries and requests with calmness and efficiency
• Initiated and managed the school's 'Community Fridge Project', improving food access for vulnerable families whilst monitoring stock rotation, compliance documentations, and hygiene standards
• Effectively managed stock and stock records, monitored orders, processed invoices, and handled mail
• Compiled and distributed monthly bulletins for parents, gaining experience in monitoring online engagement and coordinating input from leaders
• Gained proficiency in medical support by regularly administering first-aid to students and staff, recording incidents, and handling communications with parents/carers and teaching staff

Teaching Assistant/Midday Assistant at Dorothy Barley Junior Academy (2020-11 – 2021-03)

Provided teaching and midday support in a junior academy environment.

Learning and Assessment Assistant at Eden College of Human Resource Development and Management Studies (2018-11 – 2019-11)

Assisted with learning and assessment activities.

Retail Assistant at East Coast Music (2015-01 – 2015-08)

Provided retail support.

Events Organiser at The Robert Beard Centre (2014-08 – 2016-12)

Organised and managed events.

BSc Hons in Psychology – University of Greenwich (2025)

Level 3 Diploma in Business Administration – Eden College of Resource Development and Management Studies (2019 – 2019)