Joseph Dore

Dynamic and enthusiastic professional with strong customer engagement and communication skills

Talent

66 Victoria Chase, Colchester, Essex CO1 1WNMember since July 28, 2026

Customer engagement & community buildingStrong verbal and written communicationHandling diverse queries, complaints, and high-pressure situationsTime managementDiary schedulingMultitaskingCash/payment handlingRegulatory complianceResponsible gamblingData protectionGraphic design basicsIndependent workingTeam collaborationMicrosoft Outlook

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Customer engagement & community buildingStrong verbal and written communicationHandling diverse queries, complaints, and high-pressure situationsTime managementDiary scheduling

About

Dynamic and enthusiastic professional with strong customer engagement and communication skills developed in fast-paced, regulated environments. Experienced in managing customer interactions, resolving queries/complaints, building relationships, and delivering high-quality service under pressure — often independently. Passionate poker enthusiast with over 10 years of playing and studying the game, including strategy, odds analysis, and community trends.

Eager to leverage these skills and genuine interest in poker to create engaging, entertaining social media content and foster vibrant community interactions for partypoker. Excellent time management, adaptability, and a proactive approach to problem-solving make me well-suited for a challenging social media role in the gaming industry.

Experience

Customer Service Manager - Ladbrokes/Coral

(2017-07)

Led daily shop operations in a high-volume, regulated betting environment, ensuring smooth running, compliance with Think 21 and responsible gambling policies, and exceptional customer service.
Managed customer registrations, queries, and complaints from diverse backgrounds, building strong relationships and resolving issues confidently to maintain positive experiences.
Handled cash reconciliation, banking, and payment processing with high accuracy.
Operated independently as lone worker after 7pm, including opening/closing procedures, demonstrating reliability and performance under minimal supervision.
Developed excellent telephone manner and interpersonal skills through direct customer interactions in a fast-paced setting.

Rescue Coordinator - Call Assist

(2015-06 - 2017-03)

Provided frontline customer support via telephone, managing inbound/outbound calls, booking appointments, and resolving varied client issues efficiently and professionally.
Built and maintained client relationships, set up accounts, processed card payments over the phone, and handled complaints to ensure satisfaction.
Managed diaries, record-keeping, and email communication using Outlook, honing strong organisational and multitasking abilities in a busy office environment.
Adapted quickly to unique challenges and worked effectively both independently and as part of a team to meet client needs under time pressure.

Full-Time Catering Assistant - Williams and Griffins

(2013-04 - 2014-12)

Delivered high-quality customer service in a fast-paced hospitality setting, upselling products/services and addressing queries to enhance customer experiences.
Handled cash transactions and maintained strong customer relations as a trained barista.

Work Experience Placement - WT Partnership

(2012-07 - 2012-07)

Supported administrative tasks and cost analysis in an office environment, developing organisational and time management skills while working individually and in a team.