Business Manager
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A Business Manager who is motivated by progression, aiming to continually improve both personally and professionally. Training opportunities are embraced as this is beneficial to increased development. Achieving targets and meeting deadlines is an important aspect of business and one that is well managed to enable crucial deadlines to be met.
Experience has been gained within analytical and financial aspects of business with this being an area that has initiated interest with a determination to grow further. Supporting others with an ability to work as an integral team member has allowed for opportunities to gain additional responsibility and expertise.
Administrator - Crystal Maids NE - Hartlepool, Durham
(2026-03)
Day to day I take calls from customers being front of house and ensure all staff have their rotas completed and ready for the week while also ensuring any changes are made efficiently and quickly. I also produce invoicing and any other documentation for the business and always ensure the high standard set is always achieved.
Handyman - Self employed - Hartlepool, Durham
(2025-11 - 2026-02)
After the birth of my first child I started getting back into work starting a handyman business completing decorating, furniture building and removals, I managed the business myself ensuring customers were always satisfied and everything was completed at the highest standard.
Manager - Crystal Maids NE - Hartlepool
(2025-01 - 2025-07)
Currently completing general admin such as Invoicing and Bookkeeping, along with customer service and organising rotas for staff and arranging times for customers for when staff will arrive and sorting any issues with staff on travel issues or last minute changes. While here I work with payroll and run the admin side working on Microsoft packages and bi weekly rota patterns.
Office Manager and PA - Manor Community Academy - Hartlepool
(2024-02 - 2024-12)
Managing my team while ensuring daily tasks are complete alongside dealing with the community, parents, students and staff ensuring any issues are resolved and finding ideal solutions for all parties. While in this role I would work with the Principal ensuring all information he requires he is made aware of and managing his day to day and future tasks so that the school can run smoothly.
Data Administrator - English Martyrs Catholic Primary School - Hartlepool, Durham
(2023-04 - 2023-12)
While working for English Martyrs my main roles were data input for student records along with working registers for students and making calls with parents and working with multiple departments ensuring student safety and ensuring that deadlines are met with daily and term jobs.
Administrator - Hartlepool College of Further Education - Hartlepool
(2019-07 - 2023-03)
During my time at the college my job role has changed from working just in the office inputting data to working with the students of the college in the enrolment process along with working with companies to help recruit apprentices along with solving issues they may be having, this has developed my communication skills tremendously overtime leading to me running the college Big Apprenticeship Event managing a team to help get companies round the North East to come to the college and advertise to students round Hartlepool with the last year being the biggest to date with 65 Companies attending. This required a lot of time management, working with people to meet their personal needs, and ensuring that all attendees find what they were looking for. I have also worked with auditing, which has helped ensure I keep the same standard of work throughout my time at the college.
My day-to-day duties included working with companies to complete paperwork or recruit apprentices, auditing past work completed, speaking with students interested in courses, and other admin duties inputting data, etc.
Data Administrator - Santander - Stockton-on-Tees, TS17 6BJ
(2019-02 - 2019-07)
Ive currently been working at Santander during the night shift for 6 months completing data entry along with business admin regarding customers PPI, over this time I have been learning new finicial systems such as Sailor whilst working to meet the businesses KPI's.
Admin in Construction - ET Clay - Hartlepool, TS25 5TG
(2018-08 - 2018-11)
I have worked for ET Clay for 3 months and while there I was in charge of booking deliveries between both the customer and supplier which would be convenient for both of them. Along with this I would perform general admin duties such as filing and storing any business documents and using the microsoft packages. Along with this I spent time booking accommodation for my manager for trips round the UK and abroad, along with organising deliveries abroad mainly with our German manufacture and then relaying this information to our team of drivers.
Call Centre Operator - Utility Alliance - Hartlepool, TS24 0UX
(2018-07 - 2018-08)
I have worked for Utility Alliance for 1 month working on telesales, I completed all my training along with a few weeks expierence on the phones cold calling businesses and households. I would say during my time there I managed to pick up skills regarding my telephone manner and also as working as the first point of contact before this how to identify cold callers along with methods of getting past them.
Business Administration Apprentice - Changing Futures NE - Hartlepool, TS24 0JR
(2016-07 - 2018-07)
I have worked at Changing Futures NE for 2 years whilst working as a Business Admin Apprentice and my responsibilities include the following:
Personal Banker - Lloyds TSB - Hartlepool, TS26 9DD
(2014-07 - 2014-07)
While studying at Dyke House I was given the opportunity to work a week at Lloyds TSB which gave me hands on experience working in a business environment, this included meeting clients, looking into accounts of the business working with finances and arranging meetings.
Apprenticeship - Business Administration - Hartlepool College of Further Education (2016-06 - 2018-06)
AS Level - Mathematics - Hartlepool College of College (2015-09 - 2016-06)
AS Level - Business - Hartlepool College of College (2015-09 - 2016-06)
GCSE or equivalent - Mathematics, Science, English, History, German, Technology, Others - Dyke House School (2009 - 2015)