Joseph Townsley

Experienced Hospitality General Manager with over 10 years of management experience within pubs, bars and restaurants. Proven ability to lead high-performing teams, drive profitability, manage budgets, control labour costs, and maintain exceptional standards of customer service and compliance. Skilled in recruitment, staff development, stock management, event planning, business development, health & safety, and operational leadership.

A commercially focused manager with a strong track record of improving business performance while creating positive guest experiences and motivating teams to achieve their full potential.

General Manager - THE CORNERSTONE

(2026-04)

• Lead all aspects of business operations, ensuring high standards of customer service and profitability.
• Manage recruitment, training, development and performance of staff.
• Produce weekly rotas and maintain labour costs within budget.
• Control stock ordering, inventory levels and supplier relationships.
• Manage budgets and monitor key business performance indicators.
• Coordinate external contractors and oversee site maintenance.
• Ensure compliance with all health and safety legislation and company standards.
• Manage annual compliance requirements including PAT testing, fire safety and security systems.
• Maintain a safe, compliant and welcoming environment for customers and staff.

General Manager - THE ALEXANDRA (MPCo)

(2022-06 - 2025-03)

• Managed the day-to-day operation of a busy community pub.
• Maintained stock levels and GP targets through effective stock control procedures.
• Recruited, trained and developed front and back of house teams.
• Created labour-efficient rotas while maintaining excellent customer service standards.
• Planned and delivered successful seasonal events including Six Nations, Autumn Internationals, Christmas, Mother's Day, Father's Day and Valentine's Day.
• Introduced new promotional initiatives including live music events and themed food evenings.
• Developed business plans and local marketing strategies to increase sales and customer engagement.
• Ensured full compliance with health, safety and licensing requirements.

General Manager - THE DURELL ARMS

(2018-07 - 2022-01)

• Managed daily operations of the business, ensuring smooth and efficient service.
• Led recruitment, training and development of team members.
• Managed stock ordering and supplier relationships.
• Produced weekly rotas and controlled labour expenditure.
• Conducted health and safety checks and maintained compliance standards.
• Worked closely with the Head Chef on menu development and food promotions.
• Recognised as the area's Kafoodle Champion for food safety management.

Assistant Manager - THE DURELL ARMS

(2017-04 - 2018-06)

• Supported the General Manager in all operational aspects of the business.
• Assisted with stock control, ordering and inventory management.
• Trained and supervised team members.
• Created staff rotas and managed shift operations.
• Maintained health and safety standards across the venue.

Bar Manager - THE DURELL ARMS (MPCo)

(2016-05 - 2017-04)

• Managed bar operations and cellar management.
• Conducted stock takes and placed supplier orders.
• Supervised and trained bar staff.
• Maintained high standards of cleanliness and service.
• Managed kitchen health and safety procedures.

Supervisor - THE WANDLE, EARLSFIELD (MPCo)

(2014-09 - 2016-03)

• Supervised daily operations and shift management.
• Managed deliveries and stock organisation.
• Assisted with cellar management.
• Maintained standards throughout the pub and garden.
• Supported local marketing initiatives through social media.

Flegg High School