Josephine Abu

Detail-oriented and results-driven Software Tester with four years of experience in delivering high-quality, reliable software across diverse environments. Skilled in both manual and automated testing, I bring a strong understanding of the software development lifecycle, test planning, defect tracking, and quality assurance best practices. I have a proven ability to identify critical issues early, improve testing processes, and collaborate effectively with cross-functional teams to ensure seamless product delivery.

I offer a combination of analytical thinking, attention to detail, and a proactive mindset, enabling me to contribute to continuous improvement and enhanced user experiences. My experience includes working with various testing tools, writing comprehensive test cases, and supporting agile methodologies to meet fast-paced development demands. As I continue to grow in my career, I am focused on advancing my expertise in test automation and learning different AI tools, while contributing to innovative projects that prioritize quality, efficiency, and user satisfaction.

Software Tester - Trust Payments

(2022-04)

• System Integration testing
• Ensure to get up to speed with new tools needed for any project
• Updating outdated or Failing Automation scripts
• Exploratory testing, E2E Testing and Retesting
• Test execution, Test and Defect tracking on Jira
• Designing of Test Conditions and scenarios
• Ensures the correct test data requirements are identified and utilised
• Updating Traceability Matrix, Jira, Tuskr, Git extension
• Providing Test Estimates and contributing to Test Analysis and Design meetings
• Participating in Agile Scrum and Refinement sections
• Participate in weekly Show cases
• Helping with Product knowledge for new Testers
• Good collaboration with Product Owners and Developers and Testers
• Timely escalation of key risk/issues to senior Testers and Developers
• Manage personal workload and priorities ensuring timely escalation of key issues to Developers and Seniors
• Working in the AWS Cloud Environment

Quality Collaboration Hub Associate - Barclays Bank - Chennai, Noida, Middlesbrough, Northampton, Leeds, Edgbaston, Poole and RRD

(2017-11 - 2020-12)

Responsible for Quality Coaching and problem solving across sites.

• Participate in Risk and Control committees and Forums as required. Also required to provide reporting on risk limits and other risk requirements
• Perform quality evaluations on defined samples of completed QC checks/workflow
• Partake in Process flow initiation and approval with the innovation Team and QA

Quality Control Associate - Barclays Bank

(2015-08 - 2017-11)

• Providing QC checks to PPI Poole Operation, providing feedback, coaching and support to Complaint Handlers
• Providing 121 support and coaching to a range of Inbound Telephony Associates
• Reviewed and implemented new Telephony Marking Structure
• Regularly selected to support and check key regulatory changes impacting the operation
• Managed site letter quality, reporting and managing queries
• Engaging with Team Leaders regarding overall quality and potential improvements
• Maintained excellent productivity and quality score

Decision Maker/Complaint handler - Barclays Bank

(2012-07 - 2015-08)

• Handling customer complaints in line with internal and external policy, procedures and legislation ensuring the right decision is made
• Exceeded productivity and quality targets
• Committed to driving the correct customer outcomes and providing great customer service
• Assisted with complex work streams such as Redress / Payments Calculator

Bachelors - Library Science Education