Customer Sales Executive
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An outgoing, hard-working individual who is eager to be challenged. Extremely determined, self-motivated and self-disciplined seeking a successful career that will engage my interests. Highly approachable, with a good sense of humour and good attitude to life.
I have gained many skills including communicating effectively, which I believe is a key to a successful working environment. I am a self-motivated individual with excellent teamwork skills combined with the discipline to work on my own initiative if required.
Assistant at Redz Hairdressers (2003-07 – 2004-03)
Washed hair, dealing with phone calls to make appointments.
General Assistant at Superdrug Beccles (2004-03 – 2004-09)
General Assistant, Bar Work, Waitress at The Swan Gillingham (2004-09 – 2007-05)
Taking phone bookings.
Waitress and Barmaid at Three Horse Shoes Pub (2007-05 – 2009-04)
Worked behind a bar and in restaurant. I dealt with all aspects of customer service including dealing with money and any complaints, relay tables in the restaurant and meeting targets set by managers.
Manageress of Bistro Café at Farrier Bistro Café (2009-05 – 2011-03)
All aspects of running a small café, e.g., cash handling, answering phone to customers and suppliers, dealing with customers, ordering stock, stock taking, training new staff & managing rotas of work. I also had a lot of input in designing menus and the overall style of the café.
Senior Waitress & Barmaid at Waveney House Hotel (2011-03 – 2014-09)
I work in Functions and weddings. Dealing with all aspects of customer service, cash handling, instructing part time staff, answering phone calls to take table reservations and for organisation of larger functions.
Receptionist at Waveney House Hotel (2014-06 – 2016-06)
Dealing with money, cashing the tills up and banking the takings. Booking functions and any other events. Answering telephone calls daily dealing with all enquiries. Taking room bookings and entering on system. And typing/writing any letter that need to be sent out. I am computer literate.
Contact Centre Coordinator at Adnams Brewery (2016-06 – 2019-12)
Working in an office. Dealing with customers, placing orders, customer service experience and taking payments. After a year of working in the office, I became team leader which had new responsibilities. These being, looking after the team, training, discussing and making targets for my team, making day to day line activities and supporting the operations manager.
Business Development Manager at Adnams Brewery (2019-12 – 2023-12)
Responsible for driving business growth within the company, develop a network of accounts, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
HR Recruitment Advisor at PCE Automation (2024-01 – 2024-12)
Responsible for sourcing employees, scheduling interviews via email/telephone, leading interviews and working the new employees onboarding process.
Customer Sales Executive at Adnams Brewery (2025-01 – Present)
Adnams invited me back to work for the company. Working with 3 different systems to place orders from customers, via telephone and email. I also place large orders for supermarkets and national accounts. Office based role. Customer services.
GCSE in English Language, English Literature, Mathematics, Geography, Religious Studies, Dance, ICT, Biology, Chemistry, Food Technology – Sir John Leman High School (2000-09 – 2003-06)
NVQ Level 2 in Food and Beverage Service – Lowestoft College (2008-01 – 2008-09)
NVQ Level 2 in Team Leadership Certificate – Lifetime Training (2013-04)
