Josette Sandbrook

Experienced Sales Administrator. Process online, phone & in-person sales orders in a fast-paced, professional manner. Updating database with new & accurate information. Solving queries in a quick and positive manner. IOSH certificate. First aider. Fire warden. DSE & ladder trained. Experienced in: Microsoft Word, Outlook, Excel, PowerPoint, Adobe, eCopy, Bluebeam Revu & Blindata. Always looking for a new challenge to expand my knowledge further.

Career History

Capricorn Contracts – Sales Administrator (31/01/2022-present)

Unit 21, Parkgate Shopping Centre, Shirley, Solihull, B90 3GG

• Receive & process sales orders online and over the phone
• Process payments
• Check accuracy of orders
• Solve queries in a quick and positive manner
• Maintain sales records
• Issue invoices
• Liaise with manufacturing team
• Reception duties – take/transfer phone calls and take messages
• Create & issue purchase orders
• Adding and updating records to database
• Process incoming and outgoing post
• Reprographics.

Shakespeare Martineau – Office Support Assistant (16/04/2018-04/02/2022)

2nd Floor, Radcliffe House, Blenheim Court, Solihull, B91 2AA

• Reprographics
• Transferred data to/from case management/removable media
• Distributed incoming mail & deliveries
• Franked outgoing post & arranging couriers
• Client service
• Moved/organised office equipment/furniture
• Retrieved/sent files to/from offsite storage
• Ensured good office housekeeping
• Ordered consumables/replenishing stock
• Identified health and safety issues/building maintenance
• Prepared new starter equipment & inductions
• Supervised contractors/building management
• Assisted reception & finance
• Assisted Private Client admin team.

Oxfam – Voluntary Deputy Manager (02/06/17-30/08/17)

189 Stratford Road, Shirley, Solihull, B90 3AU.

• Customer service
• Cashier
• Trained volunteers
• Created window displays
• Administrative duties
• Monitored quality of stock
• Drove sales targets
• Good communication with staff/volunteers/customers
• End-of-day/week till cash up and banking
• Queries dealt with in positive/quick manner.

Finest Catch – Waitress/Barista/Bar-Maid/Dessert-Artist/Cleaner (19/08/15-01/12/16)

The Finest Catch Shirley, 1097 Stratford Road, Shirley, Solihull, B90 4EB.

• Customer service
• Cashier
• Greeted customers and took their order
• Made alcoholic, soft & hot drinks
• Queries dealt with in positive/quick manner
• Cleaned/relayed tables
• Made desserts
• Cashed up till at end of day.

Asda – Home Shopper (17/07/2014-23/08/15)

Asda Shirley Superstore, Parkgate, Stratford Road, Shirley, Solihull, B90 3GG.

• Customer service
• Cashier
• Imputed daily e-commerce B2B data
• Contacted customers
• Solved customer queries
• Cashed up till at end of day.

Oxfam – Volunteer (02/10/13-30/08/17)

189 Stratford Road, Shirley, Solihull, B90 3AU.

• Customer service
• Cashier/Cash/card handling experience
• Interacted with customers
• Sorted stock.

University of Wolverhampton: 2010-2013

• BA(Hons) Degree: Creative and Professional Writing and Media and Communication Studies: 2.1.

Stratford-upon-Avon College: 2007-2010

• A2 Level: English Language/Literature, Media Studies and Photography: B
• Key Skills ICT: Pass.

Ninestiles School: 2002-2007

• GCSE: Maths, English, History, Art, Textiles and RE: B
• GCSE: Science: C
• GNVQ: ICT: Merit.