Food and Beverage Supervisor with hospitality management experience
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I have just completed my level 3 diploma supervisor food and beverage at north Hertfordshire college and have completed a level 2 food and hygiene at the college. I have also got a level 1 and 2 certificate in food and beverage.
Customer Care Assistant at McDonald's (2022-07 – Present)
I have worked as a Customer Care Assistant at McDonald's for three years, providing excellent customer service and ensuring a welcoming and clean dining environment. My role involved assisting customers with orders, handling queries and complaints professionally, and maintaining high hygiene standards. I am skilled at working in a fast-paced environment, supporting my team during busy periods, and ensuring customers have a positive experience.
With strong communication, problem-solving, and teamwork skills, I take pride in delivering great service and creating a friendly atmosphere for all customers.
Sales Representative at Lana Bags (2019-04 – Present)
As a Sales Representative for my dad's family-run handbag company, I played a key role in promoting and selling our products at care homes, sheltered housing, and night events. My responsibilities included setting up displays, engaging with customers, and providing friendly, personalized service to help them find the perfect handbags. I handled cash transactions, kept track of stock, and built strong relationships with regular customers.
This role helped me develop excellent communication, sales, and customer service skills while gaining experience in running a small business and adapting to different selling environments. Furthermore, I still assist my father with his sales whenever I am available.
Data Entry Clerk at ZITKO Group Ltd (2019-06 – 2021-08)
As an Office Junior Data Entry Clerk at a recruitment agency, I was responsible for accurately inputting and updating candidate and client information into the company database. My role involved handling confidential data, processing job applications, and ensuring records were up to date and well-organized. I also assisted with general administrative tasks such supporting the recruitment team with paperwork.
This role helped me develop strong attention to detail, organizational skills, and understanding in using office software while working in a fast-paced, team-oriented environment.
Level 1 Food & Catering Diploma in Hospitality Management – North Hertfordshire College (2023-09)
Level 3 diploma supervisor front of house in Front of house – North Hertfordshire College (2025-09 – 2026-06)
Level 2 qualification in Front of house – North Hertfordshire College (2024-09 – 2025-07)
GCSE in Core Subjects, IT, DT – Longsands Academy (2017-09 – 2022-07)
