Josh Kusi

Motivated, reliable, and hardworking individual with a strong academic background in Sport and Exercise Science. Successfully completed Level 3 NCFE qualifications alongside GCSEs in English, Mathematics, and Science. Possesses excellent communication and teamwork skills, developed through both academic study and practical work experience in customer service, hospitality, warehouse operations, and sports coaching.

Passionate about health, fitness, and personal development, with a strong work ethic and a willingness to learn. Eager to apply transferable skills, gain further professional experience, and make a positive contribution within a dynamic and forward-thinking organisation.

Volunteer Sports Coach

Assisted in planning and delivering engaging sports coaching sessions for children and young people, creating a positive and inclusive learning environment.

• Demonstrated drills, developed players' technical abilities, and encouraged teamwork, discipline, and confidence through structured activities.
• Supported participants of varying ages and abilities by providing constructive feedback and adapting coaching methods to individual needs.
• Promoted a safe and enjoyable environment by following safeguarding, health and safety, and organisational procedures.
• Worked closely with fellow coaches and volunteers to organise sessions, manage equipment, and ensure activities ran efficiently.
• Developed strong leadership, communication, and mentoring skills while demonstrating reliability, patience, and a genuine commitment to helping others achieve their potential.

Agency Hospitality Assistant - Luton Hoo Hotel, Golf & Spa - Luton

Provided professional hospitality support across a range of events, ensuring guests received a high standard of service.

• Assisted with setting up and clearing event spaces, maintaining cleanliness, organisation, and attention to detail throughout each shift.
• Worked efficiently in a fast-paced environment, adapting quickly to different teams, tasks, and customer requirements.
• Delivered excellent customer service by responding to guest requests in a friendly, polite, and professional manner.
• Collaborated effectively with colleagues to ensure events and daily operations ran smoothly and efficiently.
• Demonstrated flexibility, reliability, and a strong work ethic by working varied shifts, following instructions, and maintaining high standards of professionalism at all times.

Turnstile Assistant - Luton Town Football Club - Luton

Welcomed supporters and efficiently checked tickets at stadium turnstiles, ensuring a smooth and organised entry process on matchdays.

• Delivered friendly and professional customer service while assisting fans with enquiries and directing them to the correct entrances and seating areas.
• Worked effectively under pressure in a fast-paced, high-attendance environment, maintaining accuracy and composure during busy periods.
• Followed stadium safety, security, and operational procedures to help provide a safe and enjoyable matchday experience for all supporters.
• Collaborated closely with stewards and fellow staff to manage crowd flow and resolve issues quickly and professionally.
• Demonstrated reliability, punctuality, and a strong work ethic by consistently arriving prepared, carrying out responsibilities efficiently, and representing the club in a professional manner.

Warehouse Operative - Superdrug Warehouse

Accurately picked, packed, and prepared customer orders in a fast-paced warehouse environment while consistently meeting productivity and quality targets.

• Maintained high standards of accuracy and attention to detail to ensure orders were processed correctly and delivered on time.
• Worked effectively as part of a team to meet daily deadlines and support the smooth running of warehouse operations.
• Followed strict health and safety procedures, demonstrating responsibility and a commitment to maintaining a safe working environment.
• Developed excellent time management, reliability, and organisational skills by consistently arriving on time, completing tasks efficiently, and adapting to changing workloads.
• Built a strong work ethic by working under pressure, remaining dependable during busy periods, and taking pride in completing tasks to a high standard.

Level 3 NCFE Qualification - Sport and Exercise Science - Barnfield College (2023-09 - 2025-06)

GCSEs - Lea Manor High School (2018-09 - 2023-06)