Residential Surveyor & Valuer at Connells Survey & Valuation (2021 – Present)
- Undertake residential valuations for secured lending, Help to Buy, HMOs, new-build and self-build properties, and light and heavy refurbishment projects, alongside RICS Level 2 Home Surveys.
- Cover a patch spanning IP1–17, IP30–33 and CO10, with previous coverage in Colchester and surrounding postcodes.
- Consistently maintain an average lender query response time of under one hour, a 94% audit score, and a 99% same-day report sign-off rate.
- Maintained an excellent professional record with no successful Professional Indemnity (PI) claims.
- Regularly recognised by management for willingness to undertake additional workload, provide out-of-area cover, and collaborate with internal departments to improve service levels and reduce SLA turnaround times.
- Currently mentoring two trainee surveyors, supporting their development and progression towards professional accreditation.
Valuer- Estate Agent at William H Brown (2017 – 2021)
- Progressed from Trainee Negotiator to Lister/Valuer through strong performance and development.
- Supported the Branch Manager in establishing and growing a new 'cold start' office.
- Conducted property valuations, secured instructions, arranged mortgage appointments and viewings, and negotiated property sales.
- Guided buyers and sellers through the sales progression process from offer to completion.
- Managed key administrative duties to support the efficient operation of the branch.
Customer Service Representative at Itron Inc (2016 – 2017)
- Joined Itron directly after college as a Customer Service Representative.
- Liaised with major UK residential energy suppliers to support customers with prepayment meter top-ups.
- Delivered customer service and issue resolution in a fast-paced, service-focused environment.
