Greater Anglia Area Hybrid Relief
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I am an ambitious and results-oriented Business Management graduate (2.1) from the University of Essex, with professional experience as an Area Hybrid Relief at Greater Anglia. My proven ability focuses on adapting to diverse challenges, manage complex operations, and communicate effectively in high-pressure environments. I aspire to combine my love and passion for marketing, with a focus on professional growth, continuous development and long-term progression.
From gaining invaluable knowledge whilst at University and various experiences as Young Enterprise Marketing Director, I’m equipped with a strong academic foundation, analytical problem-solving skills and a proactive mindset to deliver impactful campaigns and drive organisational success.
Area Hybrid Relief, Ipswich and Stowmarket Jan 2024-
Delivered exceptional customer service by efficiently addressing inquiries and resolving issues to maintain a positive passenger experience.
Collaborated with cross-functional teams to identify opportunities for enhancing customer experience, seamless delivery of services, demonstrating strong teamwork and adaptability in a fast-paced environment.
Facilitated clear communication of service updates, delays, and changes to passengers, ensuring timely and effective information dissemination.
Assisted in the distribution of promotional materials and station announcements, helping to promote new services and operational updates.
Gathered and analysed passenger feedback, contributing insights to enhance the overall customer experience and inform service improvements.
Actively liaising with control, signallers and on-call mangers, to deal with disruption and potential incidents.
Safeguarding and Welfare knowledge of safeguarding policies to ensure a safe and secure travel environment.
Supervised daily operations at station locations, ensuring smooth service delivery and maintain high standards of customer care.
University of Essex, Business Management BSC- 2:1- 2020-2023
