Joshua Horner

Dependable and motivated retail and coaching professional with experience in chilled department operations, Click and Collect, markdowns, stock control, volunteer work, and martial arts coaching. Strong at customer service, teamwork, communication, and working accurately under pressure.

Store Colleague at Asda Spennymoor (2024-06 – 2026-06)

• Work in the chilled department, keeping stock rotated correctly and making sure date-sensitive products are managed accurately.
• Pick and prepare Click and Collect orders efficiently, checking products carefully to maintain accuracy and customer satisfaction.
• Carry out markdowns and stock reduction tasks, helping minimise waste while maintaining store standards.
• Support replenishment, stock presentation, and general store operations during busy shifts.
• Provide helpful and professional customer service and adapt quickly to different tasks when needed.

Stock and Control Volunteer at British Red Cross (2024-01 – Present)

• Pack and prep stock for use, display, and distribution.
• Clean, sort, tag, and rotate donated items to maintain good organisation and presentation.
• Support team operations and contribute to a positive, efficient working environment.

Volunteer at County Durham Furniture Help Scheme (2021-10 – 2022-02)

• Helped with collection and distribution of donated furniture.
• Assisted customers in the store and supported team members with daily tasks.
• Worked as part of a team to deliver quality customer service.

Coach Assistant at Spennymoor Leisure Centre / Silverback Kickboxing (2021-01 – 2023-12)

• Assisted with coaching and guiding people in the gym area in a safe and encouraging environment.
• Planned engaging training activities and supported people of different ages and abilities.
• Gave feedback to improve technique, confidence, and performance.
• Supported sessions and helped maintain discipline, motivation, and a positive atmosphere.