Hospitality - Bar work - WBA FC - West Midlands, UK
(2025-08)
- Delivered exceptional customer service to a high volume of match-day attendees (stadium capacity over 26,000) in a busy stadium bar environment.
- Resolved customer queries and complaints in a calm and professional manor, ensuring a positive resolution and maintaining customer satisfaction.
- Handled a variety of tasks efficiently, for food and beverages, handling rapid transactions efficiently during peak service periods (pre-match and half-time rush).
- Maintained high standards of hygiene and cleanliness in a busy bar and food service area, adhering to all health and safety regulations.
- Collaborated effectively as part of a large team to ensure a seamless service experience, particularly during peak periods.
- Demonstrated strong multitasking and organizational skills while working under pressure, ensuring seamless service for match-day attendees and a smooth operational flow.
- Supported inventory and stock management by restocking supplies and ensuring the bar area was adequately stocked at all times.
Container Unloader - Modern Edge Recruitment
(2024 - 2024)
Short-term contracts via Agency
- Efficiently unloaded incoming containers in a fast-paced warehouse environment, ensuring quick turnaround times for delivery vehicles.
- Organised and sorted goods onto different pallets according to specific warehouse procedures and health and safety guidelines.
- Utilised strong manual handling skills to safely move stock, demonstrating physical fitness and stamina essential for demanding retail stockroom duties.
- Worked reliably and flexibly on short-term contracts, showcasing adaptability and a strong work ethic to quickly integrate into different teams and environments.
- Maintained a clean and tidy work area to ensure safety and operational efficiency during the unloading process.
- Adhered strictly to quality control and inventory procedures for all incoming shipments
Waste Management - Biffa Tipton - Tipton
(2024 - 2024)
Short-term contracts via Modern Edge Recruitment Agency
- Maintained high efficiency on a conveyor belt, accurately sorting and separating different materials (plastics, general waste, etc.) into designated bins.
- Demonstrated high levels of attention to detail by consistently identifying and segregating specific materials based on quality and type.
- Adhered strictly to health and safety protocols and specific operational procedures within a busy waste management facility.
- Worked reliably on short-term contracts, showing commitment and the ability to adapt quickly to physically demanding work and changing requirements.
- Collaborated effectively with team members to ensure smooth workflow and productivity targets were consistently met.
Export Packer - JCB, Conway Packaging Services - Oldbury
(2021-11 - 2022-03)
- Assembled bespoke packaging (1.5m x 0.5m wooden boxes) for sensitive digger parts, strictly following technical instructions.
- Utilised various tools, including nail guns and hammers, safely and effectively to meet strict production deadlines.
- Conducted quality checks and securely packed items for international transport, ensuring all assignment details were accurately labelled.
- Maintained a clean and safe workspace, rigorously adhering to Health & Safety policies.
Waiter - Red Leaf Village - West Bromwich
(2021-08 - 2021-08)
Seasonal cover for event
- Managed customer reservations via telephone and in-person 'walk-ins'.
- Guided guests to tables, communicated daily specials, and maintained up-to-date knowledge of the menu, including allergy information.
- Processed card payments accurately using a P.O.S system.
- Ensured rapid table turnover while maintaining cleanliness and adhering to strict Food Hygiene and Health & Safety standards.
School Work Experience - Jitterbugs - Great Bridge
(2018-05 - 2018-05)
- Assisted with party preparations, including setting up areas and laying tables.
- Ensured all areas were clean and tidy for customer use throughout events.
