Joshua Whitinf

I would like to firstly thank you for reading through my resume and my expression and passion for delivering excellent customer service for me customer service is really important making people happy and smile is what I love to do when I see others around me smile it makes me feel like I've done a good job, making their experiences the best they possibly can be interacting with them ensuring they are well looked after and having fun and most importantly making amazing memories for them that we can all be apart of. I would say with my friendly outgoing and bubbly personality I would bring a hard working fun and loving self to your team.

Willing to relocate: Anywhere

Guest Experience Manager - Ambassador Cruise Line

(2022-05)

• Maintaining a clean working environment offering a warm welcoming feeling, and excellent customer service that should be given to all guests.
• Interacting with guests ensuring they are well looked after.
• Dealing with any problems or issues within the environment and guests.
• Helping the team accordingly to ensure the store is fully operational and safe for our guests and team.
• Driving sales and meeting daily targets.
• Upselling items to ensure the guests experience is at their full potential.
• Generally managing the store and opening up, cashing up,deliveries,orders,Rotas and motivating the team to achieve all daily targets and objectives within the company.
• Always being a big support for all team members and ensuring they are well looked after and happy.

Guest Experience and Service manager - Butlins

(2021-09 - 2022-05)

• Maintaining staff , selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Helping other venues when needed and being available to help them and ensure that the business needs is always put first.
• Ensuring all guests are well looked after and making their holidays and experience the best it can possibly be also ensuring a clean and safe environment for our guests and our team members.

Guest Entertainment and Experience Manager - Disney cruise line

(2020-06 - 2021-09)

• Ensuring guests are well looked after, maintaining a safe and clean environment.
• Dealing with any guest queries or questions, delivering the best service possible and ensuring all guests are having the best experience.
• Helping the team accordingly to ensure the store is fully operational and safe for our guests and team.
• Driving sales and meeting daily targets.
• Upselling items to ensure the guests experience is at their full potential.
• Generally managing the store and opening up, cashing up,deliveries,orders,Rotas and motivating the team to achieve all daily targets and objectives within the company.
• Always being a big support for all team members and ensuring they are well looked after and happy.

Guest Experience officer - Disney cruise line

(2019-05 - 2021-09)

• Maintaining a clean working environment offering a welcoming environment that should be given to all guests.
• Booking guests bookings, changing any dates, names or anything they wish to add on or change.
• Booking all excursions, meal plans and any travel plans that is required.
• Being knowledgeable and helpful within helping find the best place and destination for all guests to ensure they are getting the best experience possible.
• Keeping all guests details on file confidential.
• Checking crew in and out of daily ports of immigration.
• Interacting with guests ensuring they are well looked after.
• Dealing with any problems or issues within the environment and guests. Helping the team accordingly to ensure the store is fully operational and safe for our guests and team. Driving sales and meeting daily targets.
• Upselling items to ensure the guests experience is at their full potential.

General Store Manager - Starbucks

(2017-07 - 2019-03)

• Maintaining a clean working environment offering a warm welcoming feeling, and excellent customer service that should be given to all guests.
• Preparing of stock and ensuring all is fully stocked, labelled correctly and enthusing all stock is ordered in association to all days.
• Interacting with guests ensuring they are well looked after.
• Dealing with any problems or issues within the environment and guests.
• Helping the team accordingly to ensure the store is fully operational and safe for our guests and team.
• Driving sales and meeting daily targets.
• Upselling items to ensure the guests experience is at their full potential.
• Generally managing the store and opening up, cashing up,deliveries,orders,Rotas and motivating the team to achieve all daily targets and objectives within the company.
• Always being a big support for all team members and ensuring they are well looked after and happy.

GCSE in High school - St. John's - Kent