Jouston Dias

Dedicated Shop Supervisor with 5 years of experience achieving set targets and developing KPI-high teams. Offering effective and efficient front and back-of-house management to continually grow profit whilst providing exceptional service for continued customer loyalty. Empathetic and self-directed individual with excellent active listening and verbal communication abilities. Highly organised and hardworking with strong attention to detail.

CUSTOMER SERVICE AGENT - ABM - Heathrow

• Greet the passengers
• Communicate with passengers and check-in the passengers, verify the tickets and travel document such as Passport, Visa etc
• Check passenger documents for their validity and applicability before processing

CONTROL ROOM OPERATIVE - Milk & More - Feltham

(2020-11 - 2024-01)

• Handle incoming calls
• Monitor operation of equipment, machines, and other systems in the plant
• Provide customer service when called upon to do so
• Handle crisis and emergency situations calmly and with confidence
• Ensure all safety and emergency procedures are followed
• CCTV monitoring

TEAM LEADER - Co-operative Retail Store - Shepherds Bush

(2017-11 - 2020-04)

• Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
• Assists management with hiring processes and new team member training
• Monitoring of CCTV systems - review, record and escalate incidents, fault finding, and reporting
• Monitoring of Fire & Security alarm system panel, inclusive of intruder systems
• To operate internal/external security CCTV systems on a regular basis ensuring familiarity with site layout, building, and processes
• Create an inspiring team environment with an open communication culture and Set clear team goals as well as Delegate tasks and set deadlines to the team
• Listen to team members' feedback and resolve any issues or conflicts

MANAGER - Pizza Hut - Whitton

(2015-09 - 2017-11)

• Updating paperwork, maintaining documents, and word processing
• Handling incoming calls and other communications
• Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately
• Setting performance goals with team members and encouraging them to meet those goals
• Addressing customer complaints and satisfying their needs in a professional manner
• Strive to run every shift to the optimum level by driving sales, customer service, and cost control whilst exceeding brand standards
• Proactively solving issues and analyzing root causes to prevent a recurrence
• Build strong relationships with customers, team members, and managers, head office departments and suppliers, etc
• Provide coaching to team members to achieve consistent results
• Take responsibility for safety, security, daily operational checks (health and safety, food hygiene, etc.), and stock levels

MAIL SORTER - Spring Global Mail - Southall

(2014-03 - 2014-07)

• Direct items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment
• Sort mail by hand, ensuring outgoing and incoming mail gets sorted in the appropriate locations within the warehouse
• Operate scanning equipment so the digital database gets updated, which allows customers to track their orders and be aware of when it leaves the warehouse

Level 2 Diploma - ICT Professional Competence - Uxbridge College (2014-09 - 2015-07)

Level 1 - English & Mathematics - Uxbridge College (2014-09 - 2015-07)

Level 1 - English Literacy - West Thames College (2012-09 - 2013-07)

Diploma - Hardware & Networking - Digicom (2012-02 - 2012-07)

GCSE - Loyola High School (2002-06 - 2011-06)