Jowan Sunbul

A highly disciplined, reliable, and safety-conscious professional with strong background across public safety, enforcement, and customer-facing hospitality operations. Proven ability to remain extremely calm, make sound judgments under high pressure, and strictly adhere to operational rules, health & safety regulations, and standard procedures. Possesses sharp situational awareness, exceptional communication skills, and high adaptability.

Fully prepared to undertake rigorous technical training and psychometric standards to deliver exceptional safety and operational performance as a Trainee Train Driver.

Community Safety & Support Officer - Public Safety Operations - Birmingham

(2026-08)

• Provide direct welfare checks and safety presence, maintaining continuous vigilance across high-density public environments.
• Manage challenging and unpredictable situations with composure, active listening, and conflict de-escalation techniques.
• Maintain clear, real-time communications with response teams and log accurate activity and safety reports.

Environmental Enforcement Officer - Wise Enforcement (Birmingham City Council) - Birmingham

(2024-12 - 2026-03)

• Maintained continuous foot patrols ensuring strict adherence to environmental laws, health, and safety regulations.
• Enforced regulations by issuing Fixed Penalty Notices with total impartiality, high reporting accuracy, and attention to detail.
• Managed Anti-Social Behaviour (ASB) incidents, de-escalating potential conflicts while prioritizing public safety.
• Deployed to sensitive locations including Birmingham Children's Hospital to oversee safety, crowd management, and public reassurance.

Civil Enforcement Officer - NSL - Birmingham

(2023-09 - 2024-03)

• Enforced traffic and parking regulations strictly according to legal standards and operational guidelines.
• Worked independently over long shifts, maintaining high concentration, self-discipline, and vigilance.

Guest Assistance & Care Support Agent - Hyatt Inn - Saudi Arabia

(2017 - 2019)

• Provided high-standard guest care, assisting individuals with special requirements and mobility support while ensuring comfort and safety.
• Strictly followed safety and hygiene standards, conducting routine checks and maintaining accurate logs.
• Delivered exceptional customer care and assistance under fast-paced operational conditions.

Functional Skills Level 1 - Math & English | ESOL (Entry 1–3) - South and City College Birmingham (2020 - 2022)

High School Diploma (GCSE Equivalent) - High School