Joy Johnson

Customer service assistant with a proven track record of delivering exceptional service in fast-paced environments. Expertise in driving customer satisfaction through effective communication and responsiveness. Maintains high hygiene standards and ensures accurate cash handling to support operational excellence.

Customer Service Assistant at Sidoli's (2025-04 – Present)

• Drove customer satisfaction through friendly, professional communication and service.
• Delivered responsive service to customers in busy tourist environment, enhancing overall visitor experience.
• Streamlined food and drink ordering process to ensure efficient counter service.
• Owned cash-handling accuracy by operating the cash register for payments.
• Coordinated preparation of ice cream, desserts, and refreshments to guarantee timely delivery to customers.
• Maintained hygiene and cleanliness standards to meet food safety requirements.
• Managed product restocking to ensure availability for customers by restocking products and assisting with opening and closing.
• Oversaw stock levels and escalated low-item risks to supervisors.
• Coordinated daily team tasks to keep day-to-day operations running smoothly.

GCSEs in English(6,6) Maths (5) Science(4,5) Business(4) – Holte (2024 – 2024)