Foreign Exchange Expert - Euro change - Staines, United Kingdom
(2025-03)
- Accurately process currency exchange transactions for over 40 international currencies, maintaining strict compliance with financial regulations and anti-money laundering (AML) policies.
- Provide tailored foreign exchange solutions to customers, including recommending travel money cards and international money transfer services.
- Maintain detailed transaction records and support the completion of internal compliance audits.
- Manage large cash volumes securely, performing daily till reconciliations and resolving any discrepancies efficiently.
- Achieve and often exceed monthly sales targets by identifying customer needs and promoting suitable financial products.
- Deliver exceptional customer service by handling inquiries, resolving concerns, and building rapport to encourage customer loyalty.
- Knowledgeable in the use and promotion of Travel Money Card (TMC), Quick Transfer, and Western Union services.
- Ensure full compliance with AML (Anti-Money Laundering) policies and company standards.
- Maintain branch security protocols and ensure adherence to operational procedures during opening and closing shifts.
Bartender - Giraffe world kitchen - Heathrow Terminal 5
(2025-11)
- Enhanced customer engagement by personalising beverages recommendations, achieving a 15% return customer increase.
- Managed bar equipment upgrades, which improved service efficiency by 20%.
- Implemented a new stock control system that decreased waste and ensured high level of stock management efficiency.
- Helping train new team members in key competencies.
- Demonstrated an in-depth knowledge of key health and safety standards used within industry.
- Minimised long register queues by completing sales transactions quickly.
- Worked with customers to resolve product issues.
- Processed all transactions efficiently and timely.
- Efficiently performed all checkout procedures to ensure a satisfactory end to customers visit.
- Deals with Card Payments Handel's Tills pdq machine and different currency.
CASHIER - BALLOONS UNLIMITED - Margao, GOA
(2021-09 - 2022-01)
- Minimised long register ques by completing sales transactions quickly.
- Worked with customers to resolve product issues.
- Processed all transactions efficiently and timely.
- Efficiently performed all checkout procedures to ensure a satisfactory end to customers visit.
