Jozef Balog

To obtain a dynamic role within a forward-thinking organisation where I can apply my Level 5 Business Management skills in leadership, problem-solving, and strategic decision-making to support organisational growth and long-term success.

Cash Handler / Customer Service Representative at Paddy Power (2022-02 – 2022-07)

Managed cash operations and customer service in a betting establishment, ensuring precision and compliance with company procedures.

• Ensuring precision and compliance with company procedures
• Managed cash, credit, and electronic payments accurately
• Oversaw daily cash balances and resolved discrepancies
• Supported administrative duties by maintaining orderly records and documentation
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues
• Handled customer queries via different channels such as in-person, phone, and email
• Demonstrated adaptability by taking on various roles as required

Employment Support Worker at CSR Hamaari Charity (2019 – 2020)

Collaborated with job seekers and vulnerable clients to support employment and housing outcomes, developing skills and building community partnerships.

• Collaborated with job seekers to understand their skills, aspirations, and employment goals
• Assisted clients in finding suitable housing options and securing benefits
• Organized and conducted workshops focusing on skill development and job search strategies
• Developed and maintained partnerships with local businesses and community organizations
• Empowered clients with the knowledge and skills to navigate the job market independently
• Maintained accurate records of client interactions, progress, and outcomes

GA Level 5 Extended Diploma in Business Management – April 24 (2026)

NCFE Level 2 in Working in Business Teams – Not specified

NCFE Level 2 in Lean Organization Management Techniques – Not specified

NCFE Level 2 in Lean Organization Techniques in Business – Not specified

NCFE Level 2 in Business Improvement Tools and Techniques – Not specified

NCFE Level 2 in Principles of Warehousing and Storage – Not specified

NCFE Level 2 in Process Orders and Preparation for Dispatch – Not specified

NCFE Level 2 in Stock Check and Records Updating – Not specified

NCFE Level 2 in Customer Service in Warehousing and Storage – Not specified

NCFE Level 2 in Receiving and Storing Goods - Supply Chain Management and Capacity Planning – Not specified