Jozef Tobolkiewicz

Dynamic and proactive hospitality operations leader with over seven years' hands-on experience managing large-scale short-term rental portfolios, including guest services, property maintenance, and operational performance. Proven track record in overseeing 150+ premium holiday let-style properties,

driving high guest satisfaction (4.9/5.0), maximising occupancy, and implementing efficient systems and processes. Skilled in independent workload management, emergency response, and multi-site coordination across diverse teams. Eager to bring strong organisational skills, guest-focused mindset, and problem-solving expertise to manage and grow a high-quality holiday let portfolio at a dynamic organisation.

Led end-to-end operational and project management for a 150-property luxury short-term rental portfolio, ensuring seamless guest experiences, property readiness, and financial performance through proactive systems and team coordination.

• Managed bookings, guest communications, and issue resolution, including outside normal hours, to maintain exceptional reviews and repeat business.
• Coordinated check-ins/check-outs, prepared welcome packs, and handled payments/deposits for smooth guest transitions.
• Oversaw property preparation, housekeeping schedules, and maintenance services, conducting regular inspections to uphold high standards.
• Replenished consumables (linen, toiletries, cleaning supplies) and liaised with contractors, gardeners,

and suppliers for timely repairs and emergencies.

• Implemented SOPs, checklists, and workflows to maximise occupancy and portfolio performance,

contributing to growth from 30 to 150 properties.

• Produced KPI dashboards tracking occupancy, guest satisfaction, and operational metrics;

maintained accurate records using CRM and booking systems.

• Managed inventory systems, reporting low stock levels, and organising monthly warehouse inventories.
• Trained and onboarded teams, reducing onboarding time by 40%, and performed audits/risk checks for compliance and quality.

BA Hons Business Studies, University of Derby, 2014 – 2018

Association Of Project Management (APM) - PFQ, 2025

Professional American Football player represented Great Britain and competed in European leagues