Hospitality and Operations Manager
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Highly experienced Hospitality and Operations Manager with over 30 years of success managing pubs, bars, restaurants, and customer-focused businesses. A people-oriented leader with extensive expertise in team management, business operations, customer service, stock control, financial management, recruitment, training, and compliance. Recognised for building strong, motivated teams with low staff turnover, delivering exceptional customer experiences, and maintaining high operational standards.
A diligent, enthusiastic, and highly motivated professional with excellent communication skills, strong commercial awareness, and a natural ability to solve problems and drive business performance.
General Manager - Royal Oak Pub
(2025-12)
Responsible for the overall management of the business, overseeing all areas of operation including team leadership, recruitment, training, customer service, stock control, financial performance, compliance, health and safety, licensing requirements, and daily operational management. Focused on maintaining high standards, developing staff, driving customer satisfaction, and ensuring the smooth and profitable running of the venue.
General Manager - Fountain Pub
(2025-02 - 2025-12)
Managed all aspects of pub operations, including staffing, recruitment, training, stock management, supplier relationships, budgeting, cash control, customer service, and compliance. Led the team to deliver excellent service standards while maintaining efficient operations, controlling costs, and ensuring a safe and welcoming environment for customers and staff.
Manager - No27 Vine Bar
(2024-02 - 2025-02)
Oversaw the day-to-day operation of a busy bar, managing stock ordering, stock levels, cashing up, banking, opening and closing procedures, staff supervision, customer service, and compliance. Ensured smooth service delivery, maintained high operational standards, and built strong relationships with customers and suppliers.
General Manager - Fountain Pub
(2023-03 - 2024-02)
Held full responsibility for business performance and daily operations, including staff management, recruitment, training, stock control, budgeting, customer service, compliance, and health and safety. Successfully maintained high standards of service while supporting team development and operational efficiency.
Postman - Royal Mail
(2012-10 - 2023-04)
Delivered mail and parcels efficiently while maintaining excellent customer service and reliability. Demonstrated strong organisational skills, time management, attention to detail, and the ability to work independently to meet demanding operational targets and service standards.
General Manager - Pizza Express
(2011-02 - 2012-10)
Managed all aspects of restaurant operations, including financial performance, staffing, recruitment, training, stock management, customer service, compliance, food safety, and health and safety. Led teams to achieve operational targets while delivering exceptional dining experiences and maintaining company standards.
Owner / Operator - Peeps Bar
(2007-03 - 2010)
Owned and operated an independent bar business, managing every aspect of the operation, including staffing, customer service, stock control, supplier management, budgeting, marketing, licensing compliance, and overall business performance. Built a loyal customer base through strong service standards and effective business management.
Manager - Browns Bar
(1997-12 - 2007-03)
Managed the day-to-day operation of a busy bar and restaurant, leading staff, maintaining customer service standards, overseeing stock control, cash handling, staff training, compliance, and operational procedures. Developed extensive hospitality management experience while supporting the growth and success of the business.
