Jude Harrison

Results-driven Data & BI Analyst with 8+ years spanning financial services and FTSE-listed energy. Currently at British Gas delivering Power BI dashboards and automated reporting pipelines that surface operational insight for executive and field stakeholders. Track record of turning raw data into measurable outcomes: 75% reduction in loan defaults, 15% drop in call-handling time, and 35% customer-base growth.

Combines hands-on technical skill (Power BI, SQL, Excel, DAX) with strong business analysis and stakeholder communication. Adept at translating ambiguous business needs into precise, scalable reporting solutions.

Associate MI Data Analyst at British Gas Home Energy (2026-03 – Present)

• Architect and maintain a suite of Power BI dashboards tracking field operations KPIs (service delivery, cancellation rates, customer experience, financial performance) across multiple UK districts — consumed daily by operations managers and senior leadership.
• Automated 6 manual reporting processes, cutting report preparation time by ~40% and eliminating data-entry errors that previously required weekly corrections.
• Built a cancelled-jobs analysis dashboard covering cancellation rates by district, root-cause ranking, and 12-month trend views, enabling targeted district-level interventions.
• Enhanced executive decision-making by designing drill-through visuals and trend indicators that reduced time-to-insight from days to minutes.
• Collaborated with cross-functional teams to define KPI definitions, data sources, and refresh schedules, ensuring single-version-of-truth reporting.

Complaint Analyst at British Gas Home Energy (2024-01 – 2026-03)

• Conducted root-cause analysis on complaint data patterns, identifying systemic process failures and presenting findings to senior stakeholders; recommendations adopted in 3 process redesigns.
• Partnered with legal, compliance, and customer service teams to resolve high-impact escalations, consistently meeting regulatory SLAs.
• Developed structured complaint tracking reports in Excel and Power BI, reducing manual triage effort and improving visibility of recurring issue clusters.

Customer Resolution Specialist at British Gas Home Energy (2023-07 – 2024-12)

• Resolved 95% of PAYG customer inquiries at first contact, driving a measurable uplift in Net Promoter Score.
• Reduced average handling time by 15% through process optimisation across SAP, Agent Workbench, and Amazon Connect.
• Maintained 100% on-time resolution of smart and conventional meter queries within the 48-hour SLA window.

Business Analyst Intern at Dataleum (2024-07 – Present)

• Led requirements discovery for an Ed-tech LMS project — facilitated workshops, documented 80+ functional and non-functional requirements in Notion, and presented a full cost-benefit analysis to leadership.
• Produced a structured build-vs-buy recommendation that weighed vendor platforms against an in-house solution, factoring in revenue impact and operational efficiency.

Branch Head & Portfolio Analyst at Trivista Capital Limited (2020-01 – 2023-04)

• Drove a 35% increase in branch customer base through targeted acquisition campaigns and improved service delivery as P&L-accountable branch lead.
• Reduced loan default rate by 75% by implementing a data-driven credit-scoring and repayment-monitoring framework — directly protecting branch portfolio health.
• Assessed and restructured core branch processes, identifying bottlenecks and implementing workflow improvements that reduced turnaround times.

Relationship Manager at Trivista Capital Limited (2018-09 – 2020-01)

• Managed 150+ client portfolio; maintained 98% on-time loan repayment rate and 95% client retention rate.
• Boosted loan uptake by 10% through targeted sales strategies, increasing branch portfolio income.
• Increased team productivity by 25% by coaching new team members on CRM and core software tools.
• Improved customer satisfaction scores by 20% through structured feedback loops and responsive client communication.

Business Analysis Certification in Business Analysis – Dataleum (2025-06)

Master's in Business Analysis – Edureka (2024-06)

Certificate in Professional Marketing – Chartered Institute of Marketing (CIM) (2023-01)

B.A. in International Studies & Diplomacy – University of Benin, Nigeria (2013-12)