Judith Marquez

Currently studying media and communications at De montfot university

Dedicated and enthusiastic customer service professional with 2 years of experience in retail, hospitality, and customer-facing roles. Skilled in building rapport with customers,

recommending products, and ensuring customer satisfaction. Proven track record in fast-paced environments and adept at multitasking. Seeking a Retail Sales Colleague role leverage my experience and passion to provide excellent customer experiences.

Work Experience

Customer Service Assistant

Croydon

July 2023 to September 2023

• Assisted customers in selecting movies, provided information on showtimes, and recommended snacks.
• Maintained cleanliness in cinema screens, demonstrating attention to operational tasks.
• Worked e ectively in a team environment, contributing to overall sales performance through upselling and cross-selling.

Food Runner The Exhibit, Balham

November 2022 to December 2022

2023*

• Assisted customers with their dining experience, ensuring their needs were met and providing excellent customer service.
• Collaborated with team members to ensure smooth operations in a fast-paced environment.
• Demonstrated flexibility by taking on additional roles such as bar back and server,

adapting to various responsibilities.

• Contributed to a positive customer experience through e ective communication and attention to detail.

Party Host / Cashier

Flip Out Wandsworth - London

March 2022 to October 2022

• Managed children's parties, ensuring safety and providing an engaging experience.
• Demonstrated strong time management skills by coordinating back-to-back events.
• Handled cashier duties and customer transactions with accuracy and e iciency.
• Addressed customer complaints and resolved issues, ensuring customer satisfaction.

Education

Bachelor's degree De Montfort university

October 2023 to Present A Levels in Higher Education

St Francis Xavier Sixth Form College - Wandsworth

September 2021 to August 2023

Skills

• Multitasking
• Fluent
• French
• Product Knowledge
• Communication and Interpersonal Skills
• Teamwork and Collaboration
• Adaptability
• Retail Sales
• - Customer Service
• Intermediate
• Problem-Solving
• Spanish

Certifications and Licenses

First Aid Certification

De Montfort university