Judy Coutinho

Adaptable and hardworking administrator with experience in healthcare administration, customer service and office support. Demonstrates strong communication and interpersonal skills with the ability to engage professionally and empathetically with patients, customers, colleagues, and stakeholders. Experienced in handling confidential information in line with GDPR, safeguarding, and data protection requirements.

Highly organised with excellent time management, attention to detail, and the ability to prioritise workloads in fast-paced environments. Comfortable working independently or collaboratively within large teams to achieve organisational objectives and maintain high professional standards.

Upskilling - Professional Development

(2022-06)

Upskilling- undertaking courses and training, so that I can add value to my next employer

• Developing my personal and professional skills
• Responsible for attending and improving employability skills
• Actively seeking work

Vaccination Administration Support / POD Assistant - Vaccination Centre, Swansea - Swansea

(2021-04 - 2022-06)

• Welcomed and assisted patients in a professional and courteous manner
• Retrieved and verified patient information using healthcare databases
• Updated patient records accurately using the Welsh Immunisation System (WIS)
• Ensured confidentiality and compliance with GDPR regulations
• Supported the smooth operation of vaccination clinics during high-demand periods
• Adhered to all Health & Safety, safeguarding, and infection control procedures

Clerical Trainee (6-Month Placement) - Swansea Bay University Health Board (NHS) - Swansea

(2019-11 - 2020-05)

• Tracked and managed patient files within the Oncology Department at Singleton Hospital using IFIT/WPAS systems
• Retrieved medical records for clinics and healthcare professionals
• Sorted and distributed incoming and outgoing correspondence
• Welcomed and assisted patients at St Thomas' Surgery
• Arranged and scheduled patient appointments efficiently
• Processed repeat prescriptions using the Vision clinical system
• Contacted patients to arrange vaccinations and appointments
• Maintained strict confidentiality and adhered to safeguarding procedures

Warehouse Operative - XPO Logistics - London

(2018-11 - 2019-06)

• Inspected products to ensure quality standards were met
• Packed luxury goods securely and accurately for dispatch
• Prepared orders and completed accurate labelling for shipment
• Maintained a clean and safe working environment
• Followed company Health & Safety procedures at all times

Warehouse Operative - Staffline Recruitment - Wembley, London

(2017-12 - 2018-11)

Completed warehouse duties through agency assignments at XPO Logistics

• Assisted with packing, dispatch, and stock handling activities
• Ensured accuracy and efficiency when processing orders
• Worked effectively within a fast-paced warehouse environment

Customer Service Representative - Triangle Food & Wine - Wembley, London

(2017-08 - 2017-11)

• Provided excellent customer service and assisted customers with purchases
• Processed cash and card payments accurately
• Managed invoices and utility bill payments
• Monitored stock levels and reordered products when required
• Maintained store cleanliness and complied with Health & Safety regulations

Line Operative - Spurway - Greenford, London

(2017-01 - 2017-08)

• Assisted with production line operations and associated paperwork
• Ensured products met company quality standards
• Maintained hygiene and safety standards within the workplace

Food Factory Worker - G.I. Recruitment - Southall, London

(2015-12 - 2017-01)

Worked across multiple factory locations including Collet Way, Dean Way, Spurway, Windmill, and Bakkavor Pizza.

• Assembled, packed, and picked food products efficiently
• Maintained high cleaning and hygiene standards
• Followed food safety and Health & Safety procedures
• Worked effectively to meet production targets and deadlines

Office Administrator - Navyug Niketan School - India

(2013-01 - 2014-06)

• Managed day-to-day school administration duties
• Welcomed parents and visitors professionally
• Supported the Principal and teaching staff with administrative tasks
• Assisted with admissions processes and petty cash handling
• Organised meetings and maintained accurate filing systems
• Prepared circulars, emails, letters, and other correspondence
• Ensured safeguarding procedures were followed at all times

Personal Assistant / Officer in Charge - Sunshine Worldwide School - India

(2008-07 - 2012-10)

• Provided administrative and operational support to school management
• Coordinated schedules, meetings, and day-to-day activities
• Managed records, documentation, and correspondence
• Assisted staff and students to ensure smooth daily operations
• Maintained professional standards and confidentiality

Certificate - General Office Admin with IT - London IT Training

Certificate - General Office Admin with IT - Strive Training

Accreditation - Basic Microsoft Word and Excel - The Digital College

Training - Behaviour Management and Special Educational Needs (SEN) - Enlighten, London

Diploma - Microsoft Office Applications - Dhempe College of Arts and Sciences

GCSE Equivalent Qualifications - English and Maths - Holy Cross