Juke Dut

Motivated and reliable professional with a strong background in security, law enforcement support, and customer service across diverse environments including the UK, the Netherlands, and Australia. Known for maintaining professionalism under pressure, demonstrating exceptional communication, and upholding high standards of safety, confidentiality, and integrity. I take pride in my ability to connect with people, adapt quickly to new challenges, and deliver consistent, quality results.

Prisoner Custody Officer - Salisbury Court, UK - Salisbury, UK

(2024-01)

• Escort and supervise detainees within court premises, ensuring security, dignity, and welfare at all times.
• Monitor detainees' mental and physical wellbeing, taking prompt action during incidents or emergencies.
• Maintain accurate records, follow court protocols, and communicate effectively with legal professionals, law enforcement officers, and court staff.
• Demonstrate resilience and composure in high-stress situations while maintaining professionalism and empathy

Customer Service Adviser - Perfect Pet Insurance - Salisbury

(2023-04 - 2023-12)

• Delivered excellent customer service via phone and email, assisting with new policy sales, claims management, and product inquiries.
• Handled customer concerns with patience and professionalism, contributing to client retention and satisfaction.
• Developed strong product knowledge and communication skills within a fast-paced, target-driven environment.

Security & Reception Officer - Tactus Rehabilitation Clinic - Netherlands

(2021-05 - 2022-11)

• Oversaw the security of a rehabilitation facility, monitoring access points and ensuring the safety of staff, clients, and visitors.
• Performed ID, body, and luggage checks in line with strict security protocols.
• Acted as first point of contact for visitors, maintaining professionalism and discretion at all times.

Intensive Training - Detainee Supervision, Safety Procedures, Legal Processes, Emergency Response - Prisoner Custody Officer Initial Training (2024-01 - 2024-03)

NVQ 4 Equivalent - Enforcement, Supervision, and Safety (2014-08 - 2016-11)

NVQ 3 Equivalent - Security Studies (2013-09 - 2014-07)

Highschool Diploma - Health Care Studies (2009-09 - 2013-05)