Jules Denoire

I'm a customer service professional with strong experience in guest and owner support within holiday accommodation environments. I'm confident handling enquiries, resolving complaints, and supporting customers through sometimes complex or emotional situations. I take pride in staying calm, being approachable, and making things simple for customers.

I've built a strong track record of positive feedback, including consistent 5-star reviews where customers highlight my patience, communication, and willingness to go the extra mile to resolve issues.

Guest & Owner Experience Advisor at Haven Devon Cliffs

• Supported guests and owners with enquiries in a fast-paced environment
• Resolved issues efficiently, ensuring customers received clear and timely support
• Worked across teams to find solutions and prevent issues escalating
• Maintained a calm and professional approach during busy periods
• Focused on delivering a positive customer experience at all times

Guest & Owner Experience – Complaints Handling / Customer Support at Newmans Holiday Homes

• Managed customer enquiries and complaints from initial contact through to resolution
• Handled escalated and sensitive situations involving guests and property owners
• Provided clear communication and regular updates to customers throughout their stay or booking process
• Took ownership of issues and ensured they were followed through properly without unnecessary handovers
• Used internal systems to track, manage, and resolve cases efficiently
• Regularly supported customers during high-pressure or emotional situations, maintaining a calm and reassuring approach

Secondary Education (UK)