Julia Burlakova

Customer focused retail professional with experience in fashion retail and customer service. Confident supporting customers, maintaining high-floor standards and working collaboratively in a fast-paced environment. Strong communication skills with a genuine interest in fashion, product knowledge and creating positive fashion experiences.

Retail Assistant - Primark - Glasgow, Argyle street

(2026-04 - 2026-07)

Employee of the Quarter — selected among the Top 10 employees through colleague voting.

• Provide attentive and responsive customer service, assisting customers with product queries, sizing and finding suitable items.
• Maintaining high sales floor standards, keeping my department clean, organised, well-stocked and visually presentable.
• Build product knowledge to confidently assist customers and provide appropriate recommendations.
• Work collaboratively with colleagues to support smooth store operations in fast-paced environment.

Marketing intern (Degree Placement) - The Marketing Department - Glasgow

(2023 - 2023)

• Created and scheduled social media content to support brand communication and audience engagement.
• Supported promotional campaigns and events.
• Developed strong communication and creative skills.

ESOL Volunteer - Parkhead Nazarene Church - Glasgow

(2024)

• Support learners from divers cultural and language backgrounds, adapting communication to individual needs.
• Create a welcoming and inclusive environment through clear, patient and respectful communication.
• Build strong interpersonal and communication skills through regular interactions wth people from different backgrounds.

BA (Hons) - English Language - University of the West of Scotland (2023 - 2025)

BA (Hons) - Marketing - Kyiv University of Telecommunications (2020 - 2023)