Deputy Community Support Manager - Camden Society - Witney, Abingdon and Oxford
(2025-01)
To assist the Support Manager to lead and manage several teams within a specific area ensuring quality support is delivered to people, which meets their needs and preferences along with regulatory, contractual, legislative and organisational requirements. Implementing person centered support that improves the outcomes for people we support and ensuring people are in control of their lives.
- Collaborate with the people we support to develop and implement support plans and documentation that supports high quality outcomes for people.
- Contribute to ensuring that support plans and risk assessments are reviewed, completed, accurate and up to date in line with the review periods within policy.
- Respond to all concerns relating to the people we support including health, wellbeing, safety, and safeguarding.
- Demonstrate to others a significant understanding of the needs of people with learning disabilities while promoting best practice.
- To promote and coach in 'Person Centered Active Support' for all people supported to allow for skills development and improved quality of life.
- Aid in the effective and efficient delivery of the Rota by matching and deploying staff in line with people's individual wishes, requirements and contracts.
- Plan, prepare, facilitate, and record supervision meetings supporting the personal and professional development of individuals.
- Identify learning and development requirements for self and team ensuring regulatory compliance of training requirements.
- Work alongside the Support Manager to review, monitor and address staff and team performance.
- Assist and Support Manager to ensure that the outcomes of audits and observations are completed, including completing and submitting monthly monitoring information.
- Assist the Support Manager in all aspects of health and safety.
- To work on shift as part of the working Rota.
Neighbourhood Response Officer - Clarion Housing - Oxfordshire and High Wycombe
(2024-01 - 2025-01)
First point of face-to-face contact with customers covering nine hundred properties throughout Oxfordshire, High Wycombe, Aylesbury plus supporting colleagues in Milton Keynes, Coventry and Rugby on all related general needs housing issues ranging from:
- Anti-social behaviour, safe guarding, rent arrears, evictions, incoming and outgoing tenancies: leasehold and rented, gas and electrical compliances, court attendance: domestic violence, drug/alcohol abuse, neighbour disputes, managing complaints, producing reports, dealing with complex needs cases collaboratively working with police and social services, carrying out estate inspections, adhering to all health and safety compliance and following all policy and procedures within Clarions KPI and S
Development Delivery Manager - Anchor Hanover
(2022-01 - 2024-01)
- Liaise, engage, and collaborate with internal and external stakeholders for appropriate interaction and relationship.
- Facilitate project group meetings, delegate actions, monitor and provide accurate reports.
- Apply appropriate legislation pertinent to company requirements, including adhering to Health and Safety policies & procedures.
- Developed and commissioned over 290 homes in Uxbridge, Hook, and Newmarket, plus supporting colleagues on other developments when required.
- Embraced and adapted to change throughout projects and coordinated lessons learned.
- Identify, manage, and mitigate risks and project issues.
- Transition of new developments into business as usual with continuing support.
Area Manager - Anchor Hanover
(2021-01 - 2022-01)
- Lead, support, and motivate a dispersed team including completing 1-2-1's, holding regular meetings and organise appropriate training.
- Deliver KPI requirement and provide clear concise reports.
- Coordinate and monitor operational efficiency.
- Expertise in financial and performance management.
- Built effective working relationships with internal stakeholders.
- Able to evaluate and resolve customer complaints to enhance customer satisfaction.
- Managed complex arrears cases - serving notice of intention to seek possession / court orders and attendance.
Team Manager | Location Manager - Anchor
(1996-01 - 2021-01)
- Work closely with Area Manager providing support optimising operational efficiency.
- Lead, engage and support location managers, including supporting more complex matters of safeguarding and Anti-Social Behaviour.
- Supervise a team of fifteen, conducting 1-2-1's and end-of-year professional development reviews.
- Co-ordinate management of void properties, assessing new applications for tenancy agreement or lease.
- Apply complex decision making to facilitate deadline restrictions and solve intricate problems whilst adhering to appropriate legislation and requirements.
- Effectively recruit, supervise, provide training and coaching to colleagues.
- Proactively manage rent accounts, monitoring and maintaining scheme budgets.
- Initiate Community engagement and Partnership development.
- Deliver excellent customer service meeting the needs of customer expectations.
