Julia Dickinson

I am a highly accomplished and competent air hostess who has worked for British Airways for over 30 years. I am a very well organised and experienced in providing exceptional levels of hospitality to passengers. I am well-presented and highly personable and also possess a full and in-depth understanding of flight safety rules and regulations. My experience at British Airways over the years has provided me with the opportunity to develop my exceptional customer service skills.

Air Hostess - British Airways

(1987-12)

I work at British Airways as an Air Hostess. I work in a fast-paced environment and I am involved in all aspects of customer care and service. I am responsible for running a cabin of three to four crew members, from making sure that the crew are fully aware and recognising passenger needs to dealing with the overall management of the cabin for the duration of the flight.

I am responsible for making decisions on the spot with regards to security and safety and deliverance of excellent customer service at all times. I ensure crew members are held accountable for all their actions, as ambassadors of British Airways and ensuring the effective running of the cabin.

• Making sure that passengers are comfortable and safe during the flight.
• Prior to take off attending briefings with pilots to discuss the flight plan and weather conditions.
• Checking emergency equipment and first aid kits are available and in working condition.
• Dealing with the paperwork for any customer complaints and escalating them if necessary.
• Ensuring that all crew are self-motivated.
• Managing difficult passengers and cabin crew.
• Delivering on board training to cover the BA brand.

Ground Duties - British Airways - Didsbury Towers, Manchester

(2016-01 - 2016-12)

In 2016 I undertook a work placement at the British Airways regional office at Didsbury Towers in Manchester. This placement included making telephone bookings for premium passenger and filing complaints. I developed and learnt a number of new skills in a short period of time, a challenge which I rose to and achieved successfully.

Hospitality Assistant - Manchester United

Working alongside chef Anton Mossiman in his Belgravia restaurant.

GCSE

A-Level