Julia Last

PRINCE2-certified project and operations professional with over 5 years' experience supporting transformation, systems implementation, and operational improvement within complex multi-stakeholder environments. Experienced in coordinating cross-functional workstreams, maintaining delivery plans, managing governance processes, and supporting organisational change initiatives. Currently working as Deputy Practice Manager within a fast-paced healthcare setting, leading service redesign, digital transformation, workforce planning, and continuous improvement projects across multidisciplinary teams of 65 staff.

Skilled in stakeholder engagement, reporting, process optimisation, risk management, and project coordination, with a strong ability to manage competing priorities and deliver measurable outcomes. Successfully completed SCRUM Master Certification and PRINCE2 Foundation Certification, and currently completing PRINCE2 Practitioner certification.

Deputy Practice Manager - Cutlers Hill Surgery

(2020-02)

Support operational leadership, transformation projects, and organisational development initiatives within a large multidisciplinary GP practice. Coordinate multiple concurrent workstreams focused on systems implementation, service improvement, workforce planning, and operational efficiency.

• Supported delivery of multiple transformation projects including clinical space conversion, triage suite implementation, and reception redesign to improve operational efficiency and patient flow
• Coordinated implementation of TeamNet HR system, improving process efficiency, compliance tracking, and workforce management
• Developed and maintained project plans, action trackers, risk logs, and progress updates to support timely project delivery
• Assisted in identifying delivery risks, dependencies, and resource constraints across operational workstreams
• Supported continuous improvement initiatives through process reviews, service redesign, and workflow optimisation
• Coordinated with clinical leaders, operational teams, external partners, and PCN stakeholders to support alignment across projects and service initiatives
• Facilitated multidisciplinary meetings, documented actions, and tracked delivery progress across teams
• Produced updates, reports, and operational insights for senior management and stakeholders
• Supported collaborative working across administrative, clinical, and external functions
• Assisted workforce planning and organisational redesign activities across teams of 65 staff
• Monitored staffing requirements, operational capacity, and resource allocation to support service delivery
• Supported recruitment, onboarding, and TUPE transition activities during organisational change initiatives
• Maintained operational trackers, compliance records, and performance reporting systems
• Analysed service performance metrics including QOF, IIF, and CQRS data to support operational decision-making
• Led compliance monitoring activities and coordinated governance actions aligned with CQC requirements
• Conducted audits and supported implementation of corrective actions and lessons learned
• Maintaining operational trackers and KPI reporting dashboards in Excel
• Successfully supported a major practice development programme that increased clinical capacity through estate redesign, service optimisation, and operational transformation initiatives

Animal Behavioural Assistant - Covance

(2019-01 - 2020-12)

Graduate Teaching Assistant - Stowupland High School

(2017-01 - 2018-12)

Acoustic Band Singer & Manager - Self-employed

(2017-01)

BSc - Ecology - University of East Anglia

Level 5 Apprenticeship Certificate - Operational Management

Level 3 - Forest School Practitioners Award