Juliana Ojoko

Reliable, organised and professional support worker with over three years' experience working with vulnerable adults, alongside previous experience in banking and customer service. Strong transferable skills in administration, accurate record keeping, communication, organisation, confidentiality, customer service and following workplace procedures. Experienced in working as part of a team, handling information responsibly, maintaining accurate records and responding professionally to the needs of different people.

Currently volunteering with FirmFoundation, supporting vulnerable and homeless individuals in a busy charity environment. Seeking a Postroom Assistant, Mailroom Assistant, Office Assistant, Facilities Assistant or Administrative Support position where I can use strong organisational and people skills while developing my career in an office environment.

Volunteer - FirmFoundation - UK

(2026-08)

• Support a registered charity providing assistance to vulnerable and homeless individuals.
• Help with shelter provision, meal preparation and housing-related support.
• Communicate respectfully and professionally with people from different backgrounds.
• Work effectively with colleagues and volunteers in a busy environment.
• Follow organisational procedures and maintain a safe, clean and supportive environment.
• Demonstrate reliability, teamwork, organisation and a positive attitude when completing daily tasks.

Support Worker - Spring Care Ltd (Agency) - UK

(2020-02 - 2023-06)

• Provided reliable day-to-day support to vulnerable adults while maintaining professionalism and respect.
• Maintained accurate records and documented relevant information clearly and appropriately.
• Followed safeguarding, health & safety, infection control and organisational procedures.
• Communicated effectively with colleagues and other professionals to ensure information was shared appropriately.
• Managed daily tasks efficiently and prioritised responsibilities according to individual needs.
• Built positive working relationships through excellent communication and customer-focused support.
• Handled sensitive and confidential information responsibly.
• Worked effectively as part of a team in different care environments.

Marketer - Diamond Bank - Nigeria

(2013-12 - 2018-07)

• Provided professional customer service and maintained positive relationships with clients.
• Maintained accurate customer records and handled information responsibly.
• Communicated with customers clearly and professionally.
• Organised daily activities and worked towards performance targets.
• Developed strong administrative, organisational and problem-solving skills.
• Worked effectively within a professional banking environment.
• Dealt with customer enquiries and resolved issues appropriately.

OND - Banking and Finance - Lagos State Polytechnic (2013)