Material Handler/Forklift Operator at General Motors (2024-04 – 2025-05)
- Material Planning: Developing and releasing delivery plans to suppliers, managing FIA shipments, and proactively managing supply base capacity to avoid production losses due to shortages.
- Inventory Management: Ensuring accurate inventories for assembly material, managing physical inventories, and tracking inventory levels against target benchmarks.
- Material Flow Coordination: Ensuring the efficient flow of materials through the plant, managing material flow processes, and resolving issues related to material availability, packaging, and discrepancies.
- Supplier Management: Following up with suppliers on timely deliveries, reporting delivery violations, and identifying and reporting high-risk supply issues.
- Reporting and Analysis: Issuing and managing reports for late deliveries, tracking supplier performance, and monitoring supplier capacity constraints.
- Safety: Acting as a safety role model, conducting safety observation tours, investigating accidents, and ensuring adherence to company policies.
- Quality Control: Ensuring product quality through optimized operational processes and methods.
Shipping and Receiving Supervisor at RGL Logistics (2018-05 – 2024-04)
Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies.
Responsible for transferring data from paper formats into computer files or database systems. Their transfer of data happens manually or using scanners. They type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process.
- Quality control
- Line preparation
- Order picking
- HILO
Customer Service Supervisor (CSS) at DTLR, Inc (2020-03 – 2022-08)
Being a Retail Customer Service Representative, I assists the customers of the store in finding their needed product and service and is also responsible for enhancing the revenue and profit of the store.
- Learn about our products and provide accurate information about their features and pricing to our customers
- Greet and direct customers as they enter the store
- Listen to customer feedback and pass it on to the store manager
- Keep customers informed about the latest discounts and special offers
- Manage product returns
- Ensure shelves are continuously stocked
- Cross-sell products as often as possible
- Assist in the operation of cash registers as needed
- Proven experience in a similar role
- Strong understanding of the retail sales process
- Exceptional communication skills
- Positive attitude and outlook
- Professional appearance and demeanor
- Physical ability to remain standing for the majority of an eight-hour shift
- Flexibility to work various hours
- Basic math skills
- Knowledge of inventory stocking procedures
- Answered phone and assisted customers with changes
- Assisted customers in person
- Explained products and benefits
- Inventoried stock
- Resolved payment and order disputes
- Confirmed payments, refunds, etc.
- Operated the cash drawer
Shipping and Receiving Clerk/Forklift Operator at Transpak Inc (2010-08 – 2018-05)
- Trained and well knowledgeable Quality Control.
- Hands on with Material Handling with Chrysler, GM & Ford parts.
- Quick and Focused With Helping Production.
Quality Control Inspector/Machine Operator at Transpak Inc (2010-08 – 2018-05)
- Proven work experience as a Sales Representative
- Excellent knowledge of MS Office
- Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, communication and negotiation skills
- Prioritizing, time management and organizational skills
- Ability to create and deliver presentations tailored to the audience needs
- Relationship management skills and openness to feedback
