Julie Creaserwoolgar

Dedicated and reliable Customer Incident Manager with over 20 years of experience in customer service, healthcare support, cleaning management, and team leadership. Skilled in handling emergency situations, managing sensitive information, coordinating multiple priorities, and delivering exceptional customer service. A positive, organised professional with excellent communication skills who thrives both independently and as part of a team.

Committed to maintaining high standards, supporting colleagues, and providing outstanding service to customers.

Customer Incident Manager at CET (2022-02 – Present)

• Respond to emergency home assistance calls from customers across the UK.
• Handle sensitive and confidential customer information professionally.
• Coordinate contractors and suppliers to attend incidents within agreed service level agreements.
• Manage multiple cases simultaneously while maintaining exceptional customer service.
• Provide reassurance and support to customers during stressful situations.
• Build positive relationships with customers, suppliers and colleagues.

Healthcare Cleaning Supervisor at Modern Housekeeper (2019 – 2022-02)

• Worked independently to plan daily workloads without supervision.
• Maintained high cleanliness standards in accordance with the National Specifications for Cleanliness 2007.
• Conducted environmental cleanliness audits.
• Reported contractor performance and quality issues.
• Supported infection prevention and patient safety standards.

Healthcare Cleaning Supervisor at ISS Mediclean (2010 – 2019)

• Supervised domestic teams across 24 hospital wards.
• Produced staff rotas and managed staffing levels.
• Conducted quality audits and performance monitoring.
• Managed departmental budgets and stock control.
• Delivered staff inductions and ongoing training.
• Completed staff appraisals and performance reviews.
• Shortlisted, interviewed and recruited new employees.
• Ensured compliance with Health & Safety, COSHH and Infection Control policies.

Patient Services Assistant at Medirest (2005 – 2010)

• Delivered high standards of customer and patient care.
• Organised staff timesheets.
• Coordinated support services.
• Assisted with catering services.
• Completed NVQ Level 2 in Cleaning Support.

Theatre Domestic at Derby Royal Infirmary / Derby City Hospital (2003 – 2005)

• Carried out terminal and deep cleaning within operating theatres.
• Sterilised equipment and maintained infection control standards.
• Performed 24-hour theatre scrub cleans including walls and fixtures.
• Ensured theatres were prepared for surgical procedures.

Customer Service Supervisor at H. Samuel

NVQ Level 2 in Cleaning & Support (2006)

NVQ Level 1 in Cleaning (2005)