Julie Duncan

Accomplished and results-driven product manager with extensive expertise in: Clarifying business goals and decisions. Bringing the voice of the customer and data closer to the strategy. Running lean experiments, rapid prototyping, and validating fast. Launching with proper rollout plans, metrics, and cross-functional readiness.

Retailer Systems Product Manager - JLR

(2016-01)

Driving alignment between business strategy and operational execution across Retailer systems and data products. Skilled in managing daily operations across multiple systems with c40-50k daily users. Fostering stakeholder collaboration and enabling product teams to maximize value.

• Lead annual contract negotiations with suppliers to secure optimal investment value and ensure strategic alignment with Global Purchase and Finance team. Ensure delivery against SLAs and KPIs.
• Managing department operational budget (£6m), providing forecasting and actual data used to align with Finance Teams and Business Director. In 2024, delivering business improvements to the value of £1.4m.
• Establish and drive governance frameworks to ensure products serve as the voice of the customer. Implementation of in the product development process/features to support Retailer user provisioning resulting in +70% improvement.
• Drive delivery of global system project and change management activities. In 2024, successfully delivered new integration software to support key business process for our Retailer Network. Drive change management and communications that ensure engagement and adoption of change by stakeholders and primary system/process users. Chairing global meetings with stakeholders at all levels of the organisation to drive successful outcomes.

TBEM Business Excellence Lead - JLR

(2012-01 - 2016-12)

Leading Global teams across all functional areas to secure effective deployment of the TBEM business excellence approach, incorporating various frameworks and tools to improve performance and achieve its goals.

• Managed the delivery of the JLR/TBEM Business Excellence Assessment in 2013. Delivery of initial application in line with Blue Book guidelines and comprehensive visit / activities programme.
• Part of External TBEM Assessment of Tata Business Support Services (TBSS) in 2014. Off-shore assessment in India over 3-weeks.
• Drove internal TBEM Training Programme to deliver qualified TBEM assessors for JLR to participate in the external TBEM assessment global programme.

BA (HONS) - Business Administration - Coventry University (2002-01 - 2009-12)