Julie Hall-Price

Experienced and results-driven Account Executive, Sales Manager and Contact Centre Leader with over 20 years' experience driving business growth, customer retention, account development and operational excellence. Proven track record of managing strategic customer relationships, leading high-performing teams and delivering commercial success across education, membership, B2B and service sectors. Skilled in account management, consultative sales, stakeholder engagement, customer success and team development.

Adept at identifying growth opportunities, implementing process improvements and building long-term partnerships that improve customer outcomes while achieving business objectives. Passionate about delivering exceptional customer experiences and fostering collaborative relationships that drive sustainable growth.

Key Account Executive - PGL Beyond

(2022-01)

• Manage and develop Multi Academy Trust (MAT) accounts, supporting customer retention, growth and new business acquisition.
• Build strong relationships with teachers, travel bookers and school leaders, acting as a trusted advisor throughout the customer journey.
• Collaborate with Key Account Managers to implement strategic partnership agreements and deliver tailored account growth plans.
• Generate new business opportunities through proactive outreach, referral selling and relationship mapping across education networks.
• Support schools in overcoming affordability and accessibility barriers, helping to increase participation in educational travel.
• Deliver exceptional customer service from enquiry through to post-trip follow-up, driving customer satisfaction and loyalty.
• Produce accurate quotations and manage bookings while maintaining profitability and compliance with company processes.
• Maintain CRM records, pipeline activity and customer reporting to support commercial decision-making.
• Identify customer trends, market opportunities and competitor insights to support account growth and retention.
• Work collaboratively with internal departments to deliver successful customer outcomes and partnership objectives.
• Participate in Duty Officer support rotas, providing out-of-hours assistance to travelling groups.

Sales & Retention Manager - Federation of Small Businesses (FSB)

(2019-10 - 2022-01)

• Led a team of 14 advisors across sales, retention and customer service functions.
• Managed inbound and outbound contact activity, ensuring achievement of KPIs and service standards.
• Delivered coaching, training and development programmes to improve performance and engagement.
• Conducted monthly one-to-ones, performance reviews and career development planning.
• Consistently achieved monthly and quarterly sales and retention targets.
• Played a key role in contact centre transformation and change projects.
• Monitored call quality, workflow efficiency and customer outcomes, identifying opportunities for process improvement.
• Gathered and analysed employee feedback to streamline workflows and improve customer experience.

Customer Service Manager - Federation of Small Businesses (FSB)

(2017-12 - 2019-10)

• Managed a team of 12 advisors handling inbound and outbound customer enquiries.
• Ensured delivery of service standards and SLA commitments.
• Managed complaint resolution processes and relationships with service providers.
• Worked closely with field sales teams to ensure seamless customer support.
• Implemented coaching initiatives to improve team capability and customer satisfaction.

Sales Team Manager - Microcare Systems Ltd

(2015-10 - 2017-11)

• Recruited, trained and developed a high-performing appointment-setting team.
• Introduced new systems and processes to improve productivity and efficiency.
• Managed performance, KPIs, reviews and employee development.
• Worked closely with field sales teams to maximise sales opportunities and diary utilisation.
• Produced management reporting and business performance analysis.

Team Manager - Office Depot

(2011-06 - 2015-08)

• Managed customer retention, reactivation and customer excellence teams.
• Delivered coaching, performance reviews and business planning activities.
• Led initiatives that improved sales performance and employee development.
• Winner of Champion Circle Award for Best Sales Performance.
• Finalist in the UK National Contact Centre Awards.
• Successfully developed and promoted 14 team members.

Team Manager - NorthgateArinso

(2010-01 - 2011-09)

• Led a telesales team delivering qualified appointments and revenue growth.
• Introduced automated KPI reporting and performance measurement systems.
• Consistently exceeded revenue and activity targets.
• Delivered coaching and development support across the team.

Best Practice Consultancy Manager - NorthgateArinso

(2009-01 - 2010-01)

• Promoted consultancy services through business needs analysis and solution-based selling.
• Built strong customer relationships and consistently exceeded revenue targets.

Seminar Coordinator - NorthgateArinso

(2008-03 - 2009-01)

• Developed and managed partnerships to support seminar programmes.
• Organised and delivered events designed to generate new business opportunities.

Team Manager - LBM

(2004-02 - 2008-03)

• Led multiple B2B and B2C customer service and sales teams across inbound and outbound campaigns.
• Delivered performance against operational and financial KPIs.
• Managed agent development, coaching and training programmes.
• Produced reports for account managers and clients.
• Maintained cost-per-seat budgets while delivering client expectations.
• Consistently delivered KPI targets.
• Maintained effective training programmes that improved performance and service delivery.
• Successfully managed multiple client campaigns and service requirements.

BA (Hons) - Business with Hospitality - University of Salford (1995-01 - 1998-01)

NVQ Level III - Inn Keeping - Manchester College (1992-01)

City & Guilds - Recreation & Leisure - Oldham College (1987-01 - 1989-01)