People Manager, Supply Chain at JD Sports PLC (2025-06 – Present)
Senior People lead within Supply Chain SLT, partnering operational leaders and Centres of Excellence to deliver people projects, organisational change, engagement, people analytics and manager capability priorities.
- Led collective consultation and redundancy activity to support operational headcount reduction while maintaining a fair, structured and compliant process.
- Supported TUPE planning and consultation, ensuring measures, communication and people risks were managed effectively.
- Developed people analytics and KPI reporting to improve visibility of absence trends, operational performance and management action.
- Implemented an absence management approach with senior operations leaders to improve consistency, accountability and attendance outcomes.
- Partnered SLT to turn engagement survey results into a practical site action plan focused on culture, communication and leadership visibility.
- Delivered employment law update sessions for senior leaders, strengthening awareness of legislative change and people risk.
- Reviewed Tribunal and ACAS cases and implemented changes to process and training to alleviate further claims
- Worked with Development and training to produce face to face training to ensure online mandatory training was delivered to all colleagues (Preventing Sexual Harassment, Modern Slavery)
People Relations Manager at JD Sports PLC (2021-06 – 2025-06)
Led a five-person People Relations team supporting a Distribution Centre population of up to 4,000 colleagues, with responsibility for high-volume ER, welfare, absence, conduct, grievance capability and flexible working matters.
- Restructured and developed the ER team to improve capacity, clarity of ownership and support for volume and complex casework.
- Reduced ongoing ER workload from approximately 1,000 open tickets to around 100 per week through improved triage, process ownership and collaboration with Centre's of Excellence.
- Introduced manager processes, templates and guidance to improve consistency, decision-making and confidence in handling people matters.
- Designed and delivered bite-size training sessions for supervisors and managers, increasing capability in ER, absence and welfare management.
- Managed complex and sensitive ER and welfare cases, balancing legal compliance, colleague care and operational requirements.
- Managed ACAS and tribunal preparation
Interim HR Policy Officer & HR Business Partner at Equality & Human Rights Commission (2021-01 – 2021-03)
Partnered HR and Welsh Strategy, Evidence and Research teams while writing and consulting on HR policies to support organisational priorities and policy compliance.
- Drafted and consulted on key HR policies including equality, diversity and inclusion, probation, talent management, absence management and transitioning at work.
- Engaged trade union and employee representatives to support policy consultation and implementation.
- Provided HR business partnering support on employee matters, secondments and project activity.
HR Manager at McBride PLC (2019-06 – 2020-12)
Generalist HR Manager partnering Group Head Office, shared services and manufacturing populations, leading HR Advisors and Occupational Health while supporting approximately 550 employees across professional, commercial and operational teams.
- Improved UK HR policies, recruitment, induction and people processes to create greater consistency across Head Office, shared services and manufacturing teams.
- Led recruitment and onboarding improvements, supporting 30–50 complex appointments across mid to senior management roles.
- Coached HR colleagues, line managers and heads of department across UK and European reporting lines to strengthen capability and decision-making.
- Resolved complex ER cases, including sensitive conduct and discrimination-related matters, using fair, structured and legally compliant processes.
- Sourced and implemented an outsourced Occupational Health service, introducing clearer referral routes, process controls and service review arrangements.
- Led wellbeing and engagement activity, including mental health initiatives, listening groups, employee recognition and Covid-19 return-to-work support.
Regional HR Manager / HR Business Partner at ENGIE (2009-09 – 2019-04)
Regional HR Business Partner supporting multiple PFI and BSF facilities management contracts across healthcare and education, partnering leaders up to Regional Account Director level and supporting approximately 850 employees.
- Built trusted relationships with managers and senior leaders, providing commercially focused HR advice across complex multi-site operations.
- Led and supported major change activity including restructuring, redundancy consultation, variation of terms, union engagement and TUPE mobilisation across public and private sector contracts.
- Managed complex ER casework including disciplinary, grievance, capability, long-term sickness, appeals, settlement agreements and tribunal-related matters.
- Designed and delivered manager training and toolkits covering absence, performance, investigations, capability, disciplinaries and grievances.
- Developed engagement and people plans from staff survey, Investors in People and operational feedback, supporting culture, communication and service improvement.
- Produced monthly people MI to drive management action on absence, turnover, overtime, agency costs and wider workforce performance.
HR Consultant (Interim) at University of Salford (2008-12 – 2009-08)
Supported a university-wide restructuring programme within the HR project team, contributing to a smooth change process and overall savings of £12m.
HR Business Partner at MyTravel UK (2002-05 – 2007-12)
Provided generalist HR business partnering support to directors, managers and employees across employee relations, recruitment, reward, benefits, training and employment legislation.
HR Officer at VIP Computers (1996-09 – 2002-03)
Delivered HR and administration support across headquarters and group companies, covering recruitment, training, employee relations, reward and continuous improvement activity.
Private Landlord at Self-employed (2010-03 – Present)
Manage four buy-to-let properties, including tenant relationships, maintenance coordination and annual accounts.
