Julie Lok

My professional career has mainly with the civil service. The experience I have gained over my career in mainly customer service, has made me a more empathetic person. I am always willing to help customers and colleagues. I adapt to new ways of working and actively look for ways in which I can improve the efficiency of both my colleagues and myself.

Admin Clerk - Ministry of Defence (MoD)

(2015-01)

• General office duties, answering the telephone, booking in and greeting visitors
• Postal duties, printing, photocopying
• Regimental Headquarters welfare cases, updating information and maintaining database
• IT Expert User – general IT requester and point of contact for national projects

Caseworker / Enquiry Centre Officer / Debt Management Enquiry Team Officer - HM Revenue and Customs (HMRC)

(1995-01 - 2015-12)

• Caseworker on Pay As You Earn (PAYE) and Self Assessment
• Enquiry Centre Officer – dealing with customers face to face
• Debt Management Enquiry Team – dealing with telephone enquiries regarding underpaid tax

Consular Assistance – Assistant Desk Officer - Foreign, Commonwealth and Development Office (FCDO)

(2013-01 - 2015-12)

Dealing with families in the UK of British National who need assistance overseas.

Football Licensing Authority – Office Assistant - Department of Culture, Media and Sport (DCMS)

(2001-01 - 2005-12)

• Dealing with general enquiries
• Ordering refreshment for meetings
• Filing, photocopying and printing
• Greeting visitors and petty cash handling

Volunteer - British Museum

(2006-01 - 2016-12)

• Hands on Desk – public interaction with selected objects
• Young Friends Sleepover – Group Leader

Bachelor of Arts (Hons) - The Open University (2012-01 - 2012-12)

Certificate in Humanities (Diploma) - The Open University (2006-01 - 2006-12)