Julie Pearson

An esteemed leader and catalyst for team performance, exemplifying the highest standards of excellence. Serves as a paragon, mentoring, instructing, and nurturing team members to achieve unparalleled outcomes. Demonstrates an exceptional ability to assess and empathise with customers, responding adeptly to their needs while balancing the imperative of ensuring customer satisfaction with the overarching objectives of the business to foster a win-win scenario.

Highly articulate, possessing exceptional communication skills when engaging with both individuals and groups. Operates effectively under pressure and adeptly makes time-sensitive decisions.

Possesses extensive experience in managing the day-to-day performance of third-

party handling agents in accordance with service level agreements (SLAs). Exhibits a strong commercial acumen, capable of operating within budgetary constraints and implementing cost control measures.

Demonstrates excellent time management skills, proficient in prioritising both personal and team workloads. A responsible, energetic self-starter committed to achieving continuous improvement in performance against demanding targets.

Brings experience in collaborating with corporate accounts, engaging with key decision-makers to influence and retain their business. Proficient in MS Office,

including SharePoint and MS Teams, as well as airline reservation and booking systems, Salesforce, and holds Six Sigma White Belt certification alongside nine weeks of Level 2 Lean Management training qualifications.

Over 20 years experience in Customer Service, both direct and indirect. B2C and some B2C.

Six Sigma Lean Management.