Julie Robertson

Qualified English teacher, teaching English to foreign students and 16 – 19 year old students with educational needs. Working directly with autistic and complex needs students. Conscientious and adaptable administrator with experience in the public and charity/not-for-profit sectors.

Experienced hotel general manager in a boutique hotel. Tactful and articulate communicator with experience of working within a team as well as individually. Able to meet targets and consistently meet deadlines while achieving the highest professional standard.

Ex Royal Air

Force member and used to working in a disciplined environment. Practitioner of NLP, Hypnotherapy and Time line Therapy™. Also recently qualified in TEFL. Willing to learn new skills and qualify in whatever a new employer requires.

Agency, cover supervisor, classroom assistant at RTribe education (2024-01 – Present)

• Cover lessons for absent permanent staff in High School
• Work in SEN and autism department in a High School
• One to one sessions, supervising students and covering sensory sessions

Hotel General Manager at Rylands Farmhouse (2020-02 – 2023-06)

• Dealing with guests and enquiries
• Customer relations
• Housekeeping and front of house
• Managing staff and rotas
• Exceeding targets
• Training and record keeping
• Organising events
• Promoting business
• Accounts and wages

Dispatcher at Aviator, Manchester Airport (2015-03 – 2015-09)

• Responsible for entire aircraft, passengers and cargo while on the ground
• Working to strict time deadlines to ensure on time departure
• Ensuring passenger safety and performing security checks

Passenger Service Agent at Swissport, Manchester Airport (2015-02 – 2015-03)

• Checking in passengers
• Security checks
• Boarding passengers

Administrator at Maria Mallaband Care home (2012-11 – 2013-11)

• Various Administration duties
• Payroll
• Human resources
• Promoting home and marketing

Administrator/Receptionist at BUPA Care Home (2011-11 – 2012-11)

• Reception duties, meet and greet
• Payroll
• Human resources
• Various administration duties

Executive Officer at Department of Work & Pensions (2009-06 – 2011-06)

• Building and maintaining effective relationships with individual customers
• Working with customers to explore options for work-focused activity, including selling the benefits of work and helping them decide and clarify job goals
• Encouraging self-confidence and the maintenance of a positive stance towards work
• Using information provided by the customer, to assess appropriate help and support
• Where appropriate, encouraging access to additional support, influencing and motivating customers to move towards achieving work related outcomes
• Explaining the range of financial support available to help people move back to work, including the Return to Work Credit and Adviser Discretion Fund
• Submitting/referring to job vacancies, employment training opportunities, the New Deals and other specialist help
• Helping customers to develop job seeking and job retention skills

Passenger Service Agent at Servisair, Manchester Airport (2008-02 – 2009-04)

• Providing excellent customer service
• Checking in and boarding passengers
• Ensuring passenger safety and performing security checks

Project Manager at Aberdeen Forward (Environmental Charity) (2005-04 – 2008-02)

• Opening project, researching product, and applying for funding
• Responsible for managing staff and team of volunteers (24+)
• Public speaking
• Liaise with directors, stakeholders and funding partners
• Promote project in the region and attend board meetings
• Support and educate potential customers and funders
• Responsible for implementing training and development
• Conduct staff appraisals and monitor timesheets etc
• Information research and interpretation
• Provide and deliver training to staff
• Deliver proposals and reports to trustees, board members and funders
• Control budgets, costings, record keeping, funding applications and monitoring progress
• Marketing and production of informational material for use by professional and public use to raise profile of project and public awareness. Using all media including radio campaigns
• Understanding of the charity and public sectors
• Administration, data collection and preparation of reports for statistical analysis
• Work on multiple projects including nutrition and youth activities
• Ensure future self-sufficiency of project before closing
• Event management and risk assessment

Associate Lecturer at Aberdeen Forward (Environmental Charity) (2005-04 – 2008-02)

• Assess learners needs
• Promote learning in a fun but structured way
• Set lesson plans
• Set learning outcomes and constantly check on progress

Level 5 Education and training BTEC – Stockport College (2021-09)

MA in English and English language and Linguistics – University of Aberdeen (2002 – 2005)

PTLLS level 4 in Preparing to teach in the lifelong learning sector – EDI

Business Management, Touch and audio typing – Manchester College

City and Guilds in Food and Beverage Service – Royal Air Force School of Catering