Medical Receptionist/Admin at Mayfield Surgery (2024-08 – Present)
- Booking appointments
- Process repeat prescriptions
- Answering telephone calls
- Scanning
- General practice administration
Reception manager at Wide Way Medical Practice (2021-06 – 2024-08)
- Responsible for managing the reception staff i.e. adherence to protocols and practice standards
- Creation of reception rota and room allocation lists
- Co-ordinate staff to ensure all tasks are completed daily
- Assist with and minimize potential 'problems' that may lead to complaints
- Registration procedure - ensure that they are processed in a timely manner
- Responding to patient queries, registration difficulties
- Greeting of patients, dealing with their enquiries in a courteous and polite manner
- Telephone Duties: answering the telephone within a reasonable time
- Contacting hospitals, Health Authorities and various other agencies for patient information
- Making appointments: offering and arranging the appointments for clinical team
- Information – ensuring that messages are promptly passed to the relevant person
- Processing of repeat prescriptions (if part of the prescription team)
- General practice administration
Senior Medical Receptionists & Phlebotomist at Pimlico Health @Marven (2016-04 – 2021-06)
- Respond to customer complaints
- Process repeat prescriptions
- Liaise with external agencies
- Face 2 face / telephone patient contact
- Ensure patient data is recorded in a timely fashion
- Booking patient 1st and 2nd vaccinations
- General administration
Medical Receptionist & Phlebotomist at Southfields Group Practice (2011-05 – 2016-04)
- Receive, assist & direct patients
- Answer telephone
- Make appointments for doctors
- Process repeats prescriptions
- File patient records
- Liaise with hospital, outside agencies & community team
- Register new patients
- Photocopying, faxing & ordering stock
Customer Service, driver & escort at Apetito (2010-01 – 2011-04)
- Dealing with vulnerable elderly clients
- Ability to handle challenging situations
- Communicating effectively with staff & clients
- Food Hygiene certificate
- Positive feedback from clients
- Possess excellent verbal & listening skills
Sales Support Administrator at Oyez Straker OfficeTeam (1997-06 – 2009-12)
- Key member interacting with team, manger & director effectively
- Provide a high level of customer care to internal & external staff
- Responsible for answering high volume customer calls
- Enquires resolved accurately & promptly
- Working to deadlines in a fast & pressured environment
- Received numerous high customer care satisfactions
- Checked & approve invoices for payment
- Stock Inventory, check stock & input figures on spreadsheet
- Responsible for other duties as assigned
- Responsible for handling complex customer problems
- Possess excellent verbal & listening skills
Customer Service Administrator at Viking Direct (1996-07 – 1997-05)
- Key member interacting with team, manger & director effectively
- Provide a high level of customer care to internal & external staff
- Responsible for answering high volume customer calls
- Working to deadlines in a fast & pressured environment
Receptionist / Administration Assistant at Priory Manor Child Development Centre (1995-03 – 1996-07)
- Answering incoming calls from clients
- Booking appointments for children
- Supporting medical staff
Clerical Assistant (Higher level duties) at British Telecom (1995-03 – 1998-03)
Clerical officer at Department of Social Security (1984-11 – 1988-03)
