Freelance Clinical Operations Support Specialist at Absolute Admin (2021-01 – Present)
Senior-level operational and administrative support for sponsor Clinical Operations teams, ensuring documentation accuracy, sponsor oversight, and smooth project execution.
- Maintain and build structured, compliant sponsor oversight filing to ensure inspection-readiness from study start-up onwards
- Conduct eTMF risk-adjusted periodic reviews to assess completeness, accuracy, and inspection readiness, to ensure compliance with clinical research principles and regulatory requirements
- Produce high-quality reporting, tracking and dashboards for patient visits, dosing schedules, KPIs, and recruitment projections
- Format and quality-check key trial plans and documents for consistency with sponsor standards
- Create sponsor branded site communications, newsletters, and email updates to strengthen engagement
- Capture clear, accurate minutes and action logs to demonstrate sponsor oversight and governance and ensure timely follow-through
- Coordinate travel, meetings, and logistics for busy study teams, ensuring seamless execution and reduced operational burden
Business Change Specialist at Vodafone UK (2012-08 – 2020-10)
Supported senior leadership with operational coordination, documentation quality, and cross-functional project delivery in a fast-paced environment.
- Coordinated workstream updates, milestones, risks, and dependencies, ensuring clear reporting and timely action tracking
- Developed concise training modules and learning materials with >90% user feedback scores, improving functional knowledge and engagement
- Designed and delivered communications, presentations, and stakeholder updates to support strategic initiatives
- Managed the introduction of a new online learning portal, increasing employee engagement by 5%
- Led the rollout of a talent management tool, providing analytics to identify skill gaps and improve workforce planning
- Created and maintained SharePoint sites, including a navigation hub used by sales teams to assess operational resources
- Managed cross-functional governance groups (Headcount, Risk, H&S, Business Continuity, and QMS), achieving 100% compliance
- Developed and maintained a structured induction programme, improving onboarding experience and consistency
Executive Assistant at Quintiles (2009-10 – 2012-08)
- Executive-level administrative and project support for the Senior VP of EMEA Sales, handling confidential information and acting as first point of contact
- Managed inboxes, coordinated meetings, and produced reports to support sales forecasting and operational planning
- Prepared branded slide decks and maintained documentation accuracy across presentations and reporting
- Ran the bid-defence feedback process, collating insights for senior leadership on a quarterly basis
Personal Assistant to General Manager (maternity cover) at Budget Rent-A-Car (2009-04 – 2009-10)
- Provided administrative and project support to the General Manager and leadership team, including diary management and office coordination
- Managed customer complaints to full resolution, ensuring clear communication and timely follow-up
Team Administrator to IT Senior Management Team (contract) at Cable & Wireless (2008-05 – 2009-04)
- Supported nine senior managers with diary, email, and expense management
- Maintained monthly headcount reporting to support budget tracking
- Coordinated project documentation and progress meetings for the Fix IT programme
PA/Account Executive to International Renewals & Sales Directors at IRI (2000-09 – 2008-05)
- Supported two directors managing multinational clients, coordinating responses to RFPs across seven European countries
- Produced KPI, revenue, and client satisfaction reports for senior management
- Created a centralised Q&A resource to streamline proposal responses across Europe
- Negotiated and implemented a three-year conferencing contract, achieving a 21% cost reduction
