Julien Kimbidima

Friendly, always looking for an opportunity to help others. I worked as a field operation officer and a team leader for various utility companies: gas, electricity, and water. I went door to door to meet the customers and resolve any issues they had. I also worked as a customer service agent in their call centre. Prior to this, I worked as a manager in catering in France. I am now working as a utility coordinator for a Property management company.

Property management Utilities Coordinator - JOHNS & CO

(2024-06)

• Collect data: billing period and meter readings
• Recalculate and Dispute, or Validate and Pay leaseholder's void bills: This includes Council tax, Electricity, Gas, Water, and Heat networks
• Register Tenants Move-Ins and Move-Outs
• Advise and support the team of property managers
• Advise the tenants, the leaseholders and the utility suppliers

Adult gap year - Africa

(2023-06 - 2024-04)

I travelled to Africa, helped setting up small businesses.

Field operation team leader - Castle Water

(2017-12 - 2023-06)

At Castle water I took pride in getting the bills right. On my first year, I was nominated by Trustpilot as the best field operation officer.

• Capture meter readings and Billing query resolution
• Discuss accounts when in arrears, collect or eventually disconnect the supply
• Deal with complaints
• Represent the company in County courts

Energy adviser, gas, and electricity - Utility warehouse - Call centre

(2016-09 - 2017-10)

Receive and resolve every customer's query to the highest satisfaction. I worked both on inbound and outbound calls.

Energy adviser, gas, and electricity - Self-employed

(2001-06 - 2016-08)

I worked for various gas and electricity companies: British Gas, EDF, N. Power, Scottish Power, Eon, etc.

• Customer acquisition, I sold gas and electricity door to door
• Meter readings
• Debt recovery: I carried out home visits
• I attended the magistrate court and executed disconnection warrants

Restaurant assistant manager - Harrods, London - London

(1998-01 - 2001-05)

Hired as a team member. Promoted to management after only 4 months. I wrote "Touch of service at Dress Circle", for internal use and training purposes.

• Organise and run the restaurant: cost control and sales maximisation

Restaurant manager - Mc Donald's France - France

(1986-05 - 1997-12)

Hired as a team member. Promoted to management. I wrote "La théorie générale du service chez Mc Donald's", for internal use and training purposes.

• Organise and run the restaurant: Recruitment, staff training, cost control and sales maximisation

Masters - Energy Politics and Economics - University of Nanterre / Paris x (1987-09 - 1988-09)