Juneann Sims-Jones

Dedicated Premier Hostess and Clothes Shop Assistant experienced in creating welcoming environments and enhancing customer satisfaction. Achieved guest comfort and loyalty through effective seating coordination and proactive issue resolution. Focused on maintaining high service standards and fostering positive customer relationships to drive repeat business.

Premier Hostess at Transport For Wales (2017-11 – Present)

• Greeted guests upon arrival, creating a warm atmosphere that enhanced overall customer experience.
• Coordinated with kitchen and floor staff to ensure seamless service and promptly resolve guest concerns.
• Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
• Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
• Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
• Monitored dining area to guarantee cleanliness and comfort, adhering to health and safety standards.
• Processed payments and transactions efficiently, ensuring accuracy in cash, credit, and electronic payments.
• Kept office inventory levels optimised with timely restocks and accurate purchase order management.

Shop Assistant at M&E Stores (2004-02 – 2017-10)

• Guided customers in locating products, providing tailored recommendations to enhance their shopping experience.
• Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
• Organised and displayed items to create an inviting shopping atmosphere, increasing customer engagement.
• Processed transactions efficiently, including cash, credit card, and gift voucher payments.
• Coordinated with team members to maintain a tidy and safe shopping environment.
• Fostered customer loyalty by developing positive relationships with regular customers, enhancing repeat business.
• Performed opening and closing duties, including cashing up and securing the premises.
• Engaged with suppliers during deliveries, checking goods received against orders placed.

A-Levels in Health & Social – Ysgol Uwchradd Bodedern (2008)

A-Levels in Art & Design – Ysgol Uwchradd Bodedern (2008)

GCSEs in Maths – Ysgol Uwchradd Bodedern (2005)

GCSEs in Welsh – Ysgol Uwchradd Bodedern (2005)

GCSEs in English – Ysgol Uwchradd Bodedern (2005)

GCSEs in Health & Social – Ysgol Uwchradd Bodedern (2005)

GCSEs in Art & Design – Ysgol Uwchradd Bodedern (2005)