Junior Alexis

Customer-focused transport professional currently working as a Passenger Service Agent with Swissport in a busy airport environment. Experienced in passenger assistance, check-in, travel-document checks, working to strict operational timescales and maintaining a calm, professional approach during disruption. Strong safety awareness, attention to detail and communication skills, with previous experience in logistics and financial-services customer service.

Seeking to transfer these skills into the rail industry as a Platform Host / Train Dispatcher with Greater Anglia and develop a long-term career in transport operations.

Passenger Service Agent at Swissport (2026-05 – Present)

• Provide frontline passenger service in a fast-paced airport environment, supporting customers through check-in and departure processes.
• Check travel documentation, issue boarding passes and assist with baggage requirements while following airline, security and operational procedures.
• Work closely with colleagues and airline teams to help services operate safely and on time, communicating clearly during delays and operational changes.
• Manage busy queues and challenging situations calmly and professionally while maintaining accuracy and a high standard of customer care.

Career Break (2023-08 – 2026-05)

Took a planned career break to manage significant family caring responsibilities before returning to employment in aviation.

Logistics Assistant at Culina Logistics (2023-01 – 2023-08)

• Supported day-to-day logistics operations in a busy, time-sensitive environment.
• Worked accurately and efficiently as part of a team, following workplace procedures and operational requirements.
• Helped maintain smooth movement of goods and information while responding to changing priorities.

Customer Service at RBS / NatWest (2022-01 – 2022-08)

• Provided professional customer service, responding to enquiries and resolving issues accurately and sensitively.
• Handled customer information responsibly while following procedures and maintaining clear communication.

Warehouse Operative / Loader at Tesco Depot (2020-10 – 2021-12)

• Worked in a busy distribution environment, meeting productivity and accuracy requirements while following safe working practices.

Customer Service at Topman (2013-09 – 2020-06)

• Delivered face-to-face customer service in a busy retail environment and supported day-to-day store operations.

Various industrial and agency roles (2008 – 2013)

Including stock control, picking/packing, set coordination and temporary supervision.

BA (Hons) in Journalism (2014 – 2018)

Certificate in Journalism & Multimedia – E2E (2008 – 2008)

National Diploma in Graphic Designing (2006 – 2008)

First Diploma in Media Studies (2005 – 2006)

GCSEs – Heathcote Secondary School (2000 – 2005)