Founder & Operator - Private Catering & Hospitality Business
(2025-01 - 2026-01)
Founded and operated a premium hospitality business delivering high-end catering and event services across private, corporate, and high-profile functions
- Developed strong client-facing service delivery skills in discreet, high-expectation environments, including private events and formal organisations
- Delivered silver service dining at Halsey Hall for the Hertfordshire Masons, operating in structured, protocol-driven environments requiring professionalism and precision
- Managed staff teams, rota planning, payroll, and operational execution across multiple events
- Controlled full financial operations including budgeting, bookkeeping, and commercial performance oversight
- Liaised directly with clients to design bespoke service delivery aligned with event requirements, dietary needs, and expectations
- Ensured full compliance with food safety, licensing, and operational legislation
- Successfully transitioned business through partial sale, demonstrating commercial awareness and exit strategy execution
Protection Group / Tactical Firearms Group - Thames Valley Police
(2014-01 - 2025-01)
- Conducted intelligence-led operations supporting the disruption of serious criminality, high-risk offenders and emerging threats
- Coordinated with regional and national policing partners to support public protection, counter-terrorism and high-risk operational activity
- Gathered, assessed and acted upon intelligence to support operational planning, threat mitigation and investigative activity
- Supported major investigations and complex operational deployments requiring discretion, analytical decision-making and effective stakeholder engagement
- Provided armed escort duties for sensitive movements, high-risk prisoners, and protected persons
- Supported counter-terrorism search operations and high-risk site security deployments
- Planned and coordinated security for major national and ceremonial events involving VIPs and Royalty
- Operated in high-pressure environments requiring discretion, professionalism, and situational awareness
- Oversaw physical security systems including CCTV, access control, intrusion detection and alarm monitoring across multi-site operations
Complex Security Manager - Starwood Hotels & Resorts
(2013-01 - 2014-01)
- Led risk management, threat mitigation, and security operations for a high-profile hospitality environment
- Managed emergency response planning, investigations, and crisis management procedures
- Developed relationships with law enforcement and external security agencies
- Oversaw guest protection, asset security, and reputational risk management
- Led internal investigations and ensured compliance with safety and operational standards
- Reduced vacancies, filled difficult sites and maintained staffing levels
- Mentored supervisors and developing managers to improve operational performance and succession planning
Security Contract Manager - TRANSGUARD / EMIRATES SECURITY GROUP - Dubai
(2010-01 - 2013-01)
Managed security contracts and operations across a diverse portfolio of aviation, government and commercial contracts, including Emirates Airlines, Roads and Transport Authority (RTA), Dubai Taxi Corporation, DAFZA, DANZAS and National Industries Business (NIB)
- Held operational responsibility for the deployment, performance, welfare and compliance of more than 2,100 security personnel across multiple sites and client locations
- Led teams of supervisors and site managers, ensuring consistent service delivery, contractual compliance and operational excellence across all contracts
- Built and maintained strong client relationships through regular operational reviews, performance meetings and workforce planning discussions, ensuring service standards were achieved and future staffing requirements effectively forecast
- Developed and implemented Standard Operating Procedures (SOPs), emergency response plans and business continuity procedures to strengthen operational resilience and improve service consistency. KPI reporting to senior partners and ensured Service-level agreements were met
- Monitored operational performance through audits, inspections and management reporting, identifying areas for improvement and implementing corrective actions to enhance efficiency and service delivery
- Directed recruitment planning, workforce scheduling, staff deployment and succession planning to ensure contractual service levels were maintained across all locations
- Coordinated site inductions, security training programmes and ongoing development initiatives for new and existing personnel to improve operational capability and compliance
- Led compliance audits and health and safety reviews, ensuring adherence to company policies, client requirements and UAE regulatory standards
- Managed incident investigations with local and international investigations, disciplinary processes and employee relations matters in partnership with Human Resources, ensuring fair and legally compliant outcomes
- Reviewed and authorised payroll for more than 2,100 employees, ensuring accuracy, compliance and timely processing
- Prepared and presented monthly operational reports, quarterly performance reviews and financial data to senior leadership, supporting strategic decision-making and contract performance management
- Managed contract invoicing processes, monitored revenue performance and ensured payments were received within agreed contractual timescales
- Worked closely with senior management to identify operational and financial risks, implementing solutions to improve profitability, efficiency and client satisfaction
- Maintained a comprehensive working knowledge of UAE Labour Law and employment regulations, ensuring compliance across all operational activities
- Successfully managed security operations for a workforce of more than 2,100 personnel across aviation, government and commercial sectors
- Developed trusted relationships with senior client stakeholders, contributing to contract retention and service expansion opportunities
- Delivered operational, compliance and financial oversight across multiple contracts while ensuring contractual obligations and performance standards were consistently achieved
- Enhanced operational procedures, training programmes and audit processes, improving service delivery, accountability and operational effectiveness
Armed Response & Tactical Units - Thames Valley Police
(2002-01 - 2010-01)
- Delivered armed response and tactical firearms operations across force area
- Conducted high-risk interventions, surveillance, and intelligence-led policing
- Provided protective security support to high-profile individuals, public figures, witnesses and VIPs requiring enhanced personal security measures
- Supported major incident response and counter-terrorism operations
- Operated in dynamic, high-threat environments requiring rapid decision-making
- Coordinated security operations and travel logistics across international locations, including aviation and government environments
